Technical Services Supervisor

Join the world's largest HVAC company, named by Forbes as one of America's Best‑In‑State Employers 2025! Daikin Applied is seeking a Technical Services Supervisor for our Long Island City team. The role offers the ability to make an impact and shape your career within an organization that values diversity, innovation, and excellence.

Location: Long Island City – In‑office/Field

Responsibilities

• Serve as the primary technical resource for service technicians and SSRs.
• Provide advanced HVAC troubleshooting and field support.
• Support equipment startups, commissioning, and complex repairs.
• Review service opportunities and develop technical solutions.
• Manage warranty claims, documentation, and recovery efforts.
• Assist with estimating, scope reviews, and technical risk assessments.
• Mentor, coach, and develop service technicians.
• Conduct field visits to support technicians and resolve escalations.
• Ensure compliance with safety standards, building codes, and company policies.
• Coordinate technician schedules, project execution, and resource planning.
• Review service reports and validate repair recommendations.
• Support preventative maintenance programs and service agreement commitments.
• Identify repair, retrofit, and equipment replacement opportunities.
• Partner with Service Sales to deliver customer‑focused solutions.
• Develop technician training plans and support ongoing certifications.
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery.
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory.

Qualifications

• Associate’s degree OR relevant experience paired with a technical/trade school HVAC certification.
• 2‑4 years of people‑leadership experience.
• 5+ years of commercial HVAC service experience.
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects.

Benefits

• Multiple medical insurance plan options plus dental and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off and company‑paid holidays.
• Paid sick time in accordance with federal, state, and local law.
• Tuition reimbursement after 6 months of continuous service.
• Work visa sponsorship is not available for this position.

Pay

The typical annual base salary for this position ranges from $87,800.00 to $144,800.00 in New York/New Jersey. Individual base pay will depend on a wide range of factors including skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre‑employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety‑sensitive positions may require cannabis testing.