Technical Services Representative

Responsibilities

• Facilitates customer claims (Part A & B) process from start to finish while working with customers, company field representatives, manufacturing and technical service representatives.
• Fabricate Wilsonart products (laminate, solid surface, quartz, decorative edges, decorative metals, etc.) for Marketing, Fabricator University, BETA installs, and other departments as needed.
• Proficient in Operational Excellence methodologies and tools (root cause analysis, structured problem solving, and mistake-proofing concepts) to be able to participate in activities that support Wilsonart’s strategic OPEX and Sustainability initiatives.
• Participates in various work environments where “problem-solving, teamwork, and leadership are critical to obtaining essential results in the ongoing improvement within the organization.
• Ability to run and maintain cabinet shop equipment including CNC Router, Saws, Edge Bander, Sander, etc.
• Experience using and read AutoCAD, SolidWorks, Microvellem, or similar software, required
• Provides technical assistance to internal/external customers by resolving complaints, negotiating claims, and performing field evaluations for all Wilsonart Products.
• Facilitates presentations/seminars for field presentations, in-house presentations, and webinars and conducts tours of facilities for visiting customers.
• Acts as a liaison between customers and manufacturing/distribution.
• Makes recommendations to manufacturing and technology regarding new ideas to enhance existing products and potential new product development.

Qualifications

• Organized, responsible, enthusiastic, and timely with a strong work ethic is mandatory.
• Proficient in MS Office including Outlook, Word, and Excel.
• Skill in utilizing spreadsheets, word processors, and databases.
• Knowledge of Operational Excellence methodologies and tools (Lean, Six Sigma, Kaizen, 5S, RCA, PSP, etc.) in order to improve company culture and performance.
• Skill in public speaking.
• Knowledge of the manufacturing process.
• Product/technical knowledge of all products marketed.
• Ability to work in a fast-paced team environment while maintaining standards in quality and craftsmanship a must.
• Ability to manage multiple projects in a fast-paced environment with a high level of accuracy.
• Time management skills and a team player.
• Ability to carry out tasks completely, efficiently, and on time.
• Ability to analyze problems and develop solutions.
• Ability to travel.
• Skill in technical writing and verbal communication skills.
• Knowledge of tools and equipment related to the industry.
• Knowledge of chemical and physical principles.
• Skill in mathematics and technical writing.
• Forklift experience preferred.

Education

• Bachelor's degree in construction management, construction engineering technology, or a related field or Bachelor’s degree in Science, Manufacturing Technology, Business Administration, or a closely related field.
• An equivalent combination of education and experience will be accepted in place of a degree.

Physical Requirements

• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights.

Environmental Factors

• Examples: nurses, LVNs and physical therapists

Equal Opportunity Employer

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.