Technical Services Manager - Baking

About the role

The Technical Services Manager position within Lesaffre's Baking Division plays a critical role in supporting our clients and driving business growth. This role requires a high level of expertise in implementation, quality control, and technical services.

Responsibilities

• Demonstrate unwavering commitment to safety protocols and participate in safety programs
• Provide technical support and services to new, existing, and potential accounts
• Aid the sales team in gaining new business and maintaining client relationships
• Ensure timely and accurate completion of product application and line extension projects
• Conduct field evaluations and provide recommendations for product improvements
• Maintain accurate testing instructions and provide technical service to customers
• Assist in project development and design
• Stay updated on industry trends and baking processes
• Attend trade shows, summits, and continuing education to share insights
• Provide technical training and ensure customer satisfaction
• Communicate effectively with management and production personnel
• Troubleshoot application problems and participate in product testing
• Identify market opportunities and make recommendations for new product development

Requirements

• High school diploma or equivalent and formal baking training
• 5 or more years of practical experience in the baking industry
• Excellent analytical skills to solve difficult technical problems for major customers
• Ability to analyze baking process, explain and demonstrate products, and make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations
• Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)
• Weekend and early/late working hours are required as needed

Qualifications

• High school diploma or equivalent and formal baking training
• 5 or more years of practical experience in the baking industry
• Excellent analytical skills to solve difficult technical problems for major customers
• Ability to analyze baking process, explain and demonstrate products, and make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations
• Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)
• Weekend and early/late working hours are required as needed

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in a second language preferred but not required – Spanish or French

Benefits

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

Pay

Lesaffre offers competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match.

Schedule

Lesaffre provides flexible schedules to accommodate the needs of the role, including weekend and early/late working hours.

Equal Opportunity Employer

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.