Technical Services Engineer
Nextpower is one of the most promising, fastest growing companies in today’s solar industry. We design and manufacture next-generation PV tracking systems that dramatically improve the economics of solar power. Applications range from distributed generation (DG) to massive utility-scale power plants across domestic and international markets.
About the role
The Technical Services Team provides the highest quality of customer support through its various technical support lines. The team responds to incoming service calls, email requests, and case requests utilizing the Service Cloud case management system. The Technical Service Engineer works to resolve all types of technical issues, customer challenges, and concerns, acting as the customer advocate.
Responsibilities
- Provides technical support for mechanical, electrical, quality, communication, and installation issues for Nextpower’s customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer production value.
- Interface with customers or installers to plan network configuration and adjust field equipment to comply with the plans.
- Interface with field personnel to commission projects and troubleshoot problems.
- Test and commission Nextpower tracker installations and provide training to onsite Nextpower employees and partner companies.
- Provide tracker controller expertise, supporting controller commissioning process and on-going maintenance.
- Manage controller commissioning process for customer acceptance of Nextpower tracker installations for placement of warranty.
- Support product development, sales, and marketing as requested.
- Schedule onsite training, maintenance programs, subcontractor training, and quality control.
- Work with cross-functional teams providing input to work instructions, material, or product changes to ensure superior quality of products.
- Write reports, service proposals, and procedure manuals.
- Develop PowerPoint presentations and give in-person and remote customer and internal presentations.
- Work closely with the Remote Monitoring Team providing in-the-field repairs and documenting all issues.
- Manage field testing of prototype and beta product lines.
- Support the development of controller technical documentation for Commissioning and O&M, including revision control.
- Support Nextpower system design, product development, sales, and marketing as requested.
- Act as an internal customer advocate, representing the customer voice within Nextpower.
- Attend daily Case Management meetings (M-F 7:30am PST).
- Maintain all assigned company and safety training, and other required training.
- Provide cross-functional support to the team.
- Up to 20% travel required.
Qualifications
- 5 years of experience with a Bachelor’s Degree in Mechanical, Industrial, or equivalent power generation and commissioning experience preferred.
- Strong understanding of customer and technical support for Utility-scale and DG projects.
- Extensive experience with power generation troubleshooting and various controls systems.
- Extensive experience with solar tracking systems.
- Strong drive for Renewable Energy Industry Development.
- Strong knowledge of PV technology and its applications.
- Proficiency with Microsoft Office.
- Proficiency in Salesforce Service Cloud.
- Proficiency in dealing with customer support and O&M issues.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
Benefits
- Comprehensive health care coverage (medical, dental, and vision).
- 401(K) participation including company matching.
- Company-paid holidays with unlimited paid time off.
- Generous discretionary company bonuses.
- Life and disability protection.
- Eligibility for stock compensation in certain positions.
Pay
The annual salary range for this position is $100,000.00 - $110,000.00 (Applicable to California). Pay is based on market location and may vary based on factors including experience, skills, education, and other job-related reasons.