Technical Services Engineer 2 / 3

About the role

This position is located in Roy, Utah and supports the Sentinel Program. The individual will be responsible for working within a team to perform all phases of the analysis, design, development, implementation, and evaluation (ADDIE) model for a new training system supporting the United States Air Force. The role involves collaborating with multiple subject matter experts (SMEs) to create a training system for multiple Air Force Specialty Codes, identifying current and future training knowledge and skill gaps across a dynamic program. Relocation assistance may be available. A Secret clearance is required for start, with ability to obtain Special Access Program (SAP) approval. Travel is required approximately 10% of the time.

Responsibilities

• Conduct gap analyses of knowledge and skill levels and translate findings into targeted training tasks and effective learning solutions.
• Design and develop training products for multiple modalities, including online, in-person, hybrid, synchronous, and asynchronous formats.
• Develop a comprehensive suite of training materials — including instructor-led sessions, microlearning modules, interactive online courses, and on-the-job qualification/certification programs — under direct supervision.
• Write technical and creative documentation, including the creation of training CDRLs.
• Stay current with training-and-development research — learning theory, emerging software tools, and industry standards — and apply insights to design decisions.
• Evaluate and, when needed, oversee contractors or vendors responsible for developing training courseware.
• Design curricula that conform to current SCORM standards.

Qualifications

Basic Qualifications — Technical Services Engineer (Level 2)

• Bachelor's degree in Instructional Systems Design, Instructional Technology, Human Performance, Training and Learning Development, Psychology, Marketing, or related field and 2 years of experience; or Master's degree with 0 years of experience.
• An additional 4 years of experience may be considered in lieu of a degree.

Basic Qualifications — Senior Principal Engineer, Technical Services (Level 3)

• Bachelor's degree in Instructional Systems Design, Instructional Technology, Human Performance, Training and Learning Development, Psychology, Marketing, or related field and 5 years of experience; or Master's degree with 3 years of experience; or PhD with 1 year of experience.
• An additional 4 years of experience may be considered in lieu of a degree.

Required for Both Levels

• U.S. Citizenship with an active U.S. Government Secret clearance at time of application (current, within scope, investigation within the last 6 years).
• Current or ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period.
• Experience designing learning materials for technical disciplines.
• Experience developing learning materials for technical disciplines.
• Experience developing technology-based learning products.
• Experience creating formative and summative evaluations for technical disciplines.
• Experience conducting training evaluations in accordance with Kirkpatrick's 4 levels of evaluation and Phillips' 5 levels of evaluation.
• Experience working in ADDIE and other training development models for technical disciplines.
• Experience applying adult learning theories and process-driven instructional design principles.
• Ability to travel 10% of the time.

Preferred Qualifications

• Knowledge of human performance processes to break down knowledge and skill gaps and identify appropriate learning solutions.
• Experience with digital instructional design software (e.g., Camtasia, Storyline, Adobe Captivate/Creative Suite).
• Multimedia design experience (audio/video editing, 2D/3D design, animation, software simulation, etc.).
• Experience using multiple instructional development software tools.
• Experience conducting training evaluations in accordance with Kirkpatrick's 4 levels of evaluation and Phillips' 5 levels of evaluation.

Benefits

• Medical, Dental & Vision coverage
• 401(k)
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts

Schedule

Standard work schedule is 9/80: employees work nine-hour days Monday through Thursday and take every other Friday off.

Pay

• Primary Level (Technical Services Engineer, Level 2) Salary Range: $72,100.00 – $108,100.00
• Secondary Level (Senior Principal Engineer, Level 3) Salary Range: $89,400.00 – $134,200.00

Salary ranges represent general guidelines; base salary offers consider scope and responsibilities, candidate experience, education, skills, and current market conditions. Employees may be eligible for overtime, shift differential, and discretionary bonus in addition to base pay. Annual bonuses reward individual contributions and company results. Vice President or Director positions may be eligible for Long Term Incentives.