Technical Services Delivery Manager

About the Role

This role oversees a team of 10–15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. Drive business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT). This is a remote position with up to 20% travel across North America.

Responsibilities

• People & Operations Leadership: Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.
• Engagement & Quality Delivery: Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.
• Pre-Sales & Business Growth: Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.
• Customer & Escalation Management: Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.
• Partner & Subcontractor Management: Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.
• Enablement & Practice Strategy: Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.

Requirements

• Leadership Experience: Leading large complex projects of technical resources; 3+ years delivering or supporting enterprise cybersecurity solutions.
• Security & Operations Domain: In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.
• Cloud & DevOps Expertise: Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows.
• Product & Systems Familiarity: Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite.
• Education & Travel: Undergraduate or Master's degree (Computer Engineering, MBA, or related technical field preferred). Ability to travel up to 20% across North America.

Preferred Certifications

• CISSP, PMP, CCSP, or CISM

Additional Requirements for Specific Roles

Cloud: Experience driving the execution of Cortex Cloud deployment or upgrade engagements across Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Application Security, and/or Cortex Cloud Automation workstreams.

Public Sector: 3+ years of experience leading government customer engagements, with a strong understanding of public sector procurement, compliance frameworks (e.g., FedRAMP, FISMA, FAR), and federal/SLED account growth strategies.

Pay

The starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be $151,200.00 - $207,900.00/yr. The offered compensation may also include restricted stock units and a bonus.