Technical Services Application Scientist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About the role

The Application Scientist, Technical Services is responsible for providing outstanding technical support of Exact products to Exact Sciences Clinical Lab customers. This position works in collaboration with others on troubleshooting and resolving customer assay questions or issues in a timely manner. This position will also work on transferring new development projects and bringing enhancements of current products and processes to the customer. This position may include approximately 15% travel.

Responsibilities

• Receive and document incoming customer communications.
• Work cooperatively with the Technical Services team and, when appropriate, internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay-related issues.
• Support troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Conduct bench-level experiments within several product areas.
• Clearly and accurately summarize and document troubleshooting activities or technical summaries.
• Conduct enhancement activities of existing products or processes and assist in the implementation of new product launches.
• Prepare reports and documentation providing the analysis or summarization of project status and results.
• Assist with metrics tracking to monitor the performance of the technical services team and quality of the product delivered to the laboratory customer.
• Draft and distribute content of customer communications including customer notifications and technical or service bulletins.
• Identify, contribute, implement, and report on improvements in processes and products.
• Clearly, frequently, and accurately communicate with employees and customers in person, via telephone, or by email.
• Provide technical and hands-on support to laboratory customers.
• Apply analytical and troubleshooting skills.
• Work in a detail-oriented manner with solid organizational skills.
• Maintain confidentiality of sensitive information.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to lift up to 40 pounds for approximately 5% of a typical working day.
• Ability to work seated for approximately 70% of a typical working day and standing for approximately 30% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.
• Excellent customer-facing skills and abilities.
• Ability to follow company safety guidelines.
• Ability to comply with any applicable personal protective equipment requirements.

Requirements

• Bachelor’s degree in life sciences or related field.
• 3+ years of professional work experience in life sciences or related field.
• Demonstrated ability to successfully use molecular biology techniques.
• Demonstrated ability to analyze data with tools such as Microsoft Excel or JMP.
• Proficient in Microsoft Office to include Excel and Word.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience working in a medical device field.
• Experience working in an ISO 13485, FDA GMP, or USDA regulated environment.
• Experience working in a technical support function.
• Demonstrated understanding of the Quality System Regulations and Service requirements defined therein.

Pay

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.