Technical Service Support

About the role

The Technical Service Support will work closely with our team of technical service engineers to provide comprehensive post-sales vehicle technical service support to our dealers and customers. The role will involve case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.

This is a Contract to Hire position based out of Anaheim, CA.

This is a fully onsite position in Anaheim, CA.

This position is anticipated to close on Oct 2, 2026.

Responsibilities

• Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
• Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
• Generate departmental reports on case status, trends, and performance metrics for review by management.
• Coordinate internally with technical service engineers and other departments to facilitate timely resolution of technical issues and customer concerns.
• Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Manage customer accounts, including updating contact information and processing service requests.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and provide feedback to the management team.
• Stay updated on product features, updates, and industry trends to better assist customers.

Skills

• automotive service
• technical support
• customer support

Pay

The pay range for this position is $34.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (H