Technical Service Specialist - New England

Field role based in New England/Upstate NY. Company car provided.

About the role

At Surventis, we go beyond the surface—in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible.

Surventis is a global expert in the development, production, and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints, as well as applied surface treatments for metal, plastic, and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions," which enables new applications with innovative surfaces.

You will work with some of the largest body shop and distribution organizations in the market through paint application process development, correct product application via teaching and hands-on demonstrations, and supporting the sales team to convert new business. You will collaborate closely with the sales team to ensure our distribution partners are properly trained and can effectively sell and position our product offerings against competitive product lines. Additionally, you will work with the Business Development and Sales team to gain new business and ensure identified body shop KPIs are achieved.

Responsibilities

• Be responsible for the technical success of Surventis’ automotive refinish products in the New England/Upstate NY markets.
• Work on coating technologies including solvent & waterborne base coat/clear coat systems, OEM paint approval processes, and new product and process development at the field level, driving positive financial impact through product usage and application training.
• Train and develop body shop and distribution customers, making process improvement recommendations that add value to end users.
• Lead new product and customer demonstrations, ensuring proficiency in product application, selling and implementing new products, and generating a positive experience with Surventis-branded products.
• Participate in the technical aspects of the sales process.
• Lead customer training to ensure Surventis product proficiencies and facilitate product conversions for new customers.
• Work with the Surventis team to meet and exceed new business and financial targets.
• Add value to customers through root cause analysis, troubleshooting technical applications, and resolving color match issues.

Requirements

• High School Diploma (or equivalent) coupled with relevant experience.
• At least 10+ years of industry experience as a refinish technician.
• Strong understanding of competitive products and tools.
• Proficiency with Surventis’ current Automotive Refinish products and technology tools (a plus).
• Ability to utilize Microsoft Office tools to lead presentations focused on introducing new products and supporting a better understanding of Surventis-branded products.
• CRM expertise is a plus.

Pay

The competitive pay range for this role is $82,500 – $95,000 depending on qualifications. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.