Technical Service Representative – TPU

Job Scope

The Technical Service Representative – TPU provides technical expertise and support to customers and internal stakeholders by combining hands-on laboratory work, process troubleshooting, product evaluation, and customer engagement. This role collaborates closely with Commercial, Technical & Innovation, and Operations teams to optimize product performance, resolve technical challenges, and drive customer success.

Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, Industrial Engineering, or a related field.
• 5+ years of experience in the thermoplastics, TPU, or related industry.
• Strong knowledge of injection molding, extrusion, and polymer processing techniques.
• Experience with ASTM test methods, including mechanical testing and melt index analysis.
• Ability to perform hands-on laboratory and field-based technical work.

Skills And Knowledge

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer engagement abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Data-driven mindset with strong analytical skills.
• Strong cross-functional collaboration and relationship-building capabilities.
• Able to work independently while supporting team objectives.
• Strong technical aptitude and attention to detail.