Technical Service Representative (Site) II

About the company

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.

About the role

Join Xerox as an Onsite Service Technician, where you will provide outstanding onsite service and technical support to delight our customers. In this role, you will troubleshoot and repair equipment using electromechanical skills, manage service calls in accordance with customer Service Level Agreements (SLAs), and serve as the primary customer contact for equipment maintenance, availability, and support.

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness credits and company HSA contribution
• 401(k) matching
• Paid time off, holidays, and personal days
• Training from certified instructors, plus online and in-house technical learning
• Long-term career growth opportunities in a supportive, collaborative culture

Responsibilities

• Deliver outstanding customer service by managing service calls and resolving issues in accordance with customer SLAs
• Use electromechanical skills to diagnose, troubleshoot, and repair assigned devices
• Take ownership of customer satisfaction by serving as the primary contact for maintenance, production support, and supply inventory management
• Communicate equipment status and availability to the onsite client base and engage additional Xerox support resources as needed
• Train customers on assigned products to improve end-user knowledge and equipment functionality

Requirements

• Electromechanical troubleshooting experience, including use of a multi-meter and the ability to read and understand electrical schematics
• Relevant experience may include HVAC, cable or internet technician, electrician, automotive mechanic, repair technician, military, or veteran technical experience
• Strong time management, reliability, and commitment to meeting customer expectations and deadlines
• Valid driver’s license and appropriate insurance coverage; a Motor Vehicle Record (MVR) review is included in the technician background check
• Ability to lift up to 50 pounds and perform frequent walking, standing, squatting, bending, and driving for more than 50% of the workday, with strong attention to safety around electrical components

Training & development

• New hire training and technical courses designed to build a strong understanding of Xerox and its customer service culture
• Clear expectations related to call load, territory alignment, and client satisfaction
• Training to develop a strong knowledge base of equipment and inventory needs for the assigned territory
• Support to help you independently and accurately complete service calls
• Ongoing development opportunities within Xerox