Technical Service Representative II

About the role

The Technical Services Representative II at LATICRETE International supports the installation and use of physical building materials. This role does not involve IT, software, or systems support.

Responsibilities

• Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
• Work on the investigation and settlement of customer complaints as assigned through Salesforce diplomatically and in a professional manner within authorized limits.
• Place complaint settlement product orders and/or check requests.
• Cooky/Navigation/Equal Opportunity/No Scam Warning Boilerplate Removed
• Career Development/Training Opportunities Not Specified

Requirements

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
• Strong interpersonal, written, and verbal communications skills.
• High School Diploma: Degree preferred.
• Knowledge of architecture and construction methods a plus.
• Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.

Qualifications

• Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
• Push/pull: Must be able to push/pull 50 lbs.
• Sitting: Must be able to sit for 80% of the day or more.
• Twisting/Bending: Must be able to twist/bend 25% of the day.
• Squatting, climbing and/or crawling: 10% of the day.
• Travel Requirement: Must be able to travel up to 20%.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance