Technical Service Representative I

About the role

This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role. We are seeking a passionate and ambitious individual with technical and customer service experience in the construction industry to join our global, family-owned company. At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. Our purpose is to improve the built world and the lives of those who build it.

Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents and literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate and settle customer service and product complaints diplomatically and professionally within authorized limits.
• Handle input and requests from sales and field personnel and update the job file system.
• Identify and forward leads to the sales department.
• Maintain professional conduct.
• Other duties as directed by supervisor.

Requirements

• Minimum 3-5 years’ experience in the construction industry.
• 2 years in technical support of a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some on short notice).

Skills

• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.
• Team cooperation – maintain a positive, cooperative attitude with all employees of LATICRETE and all customers.

Qualifications

High School Diploma; Degree preferred.

Travel

25%, with some international travel required.

Benefits

• Medical, Dental, and Vision insurance
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D, and Supplemental Insurance