Technical Service Representative I

About the role

The ideal candidate will provide technical service to architects, contractors, and distributors, review architectural blueprints, and draft specifications and details for various stakeholders. They will also prepare technical documents and literature, conduct seminars, investigate and settle customer complaints, identify leads, and maintain professional conduct.

Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents / literature for architects, engineers, contractors and distributors.
• Conduct seminars for architects, distributors, contractors and other construction professionals.
• Investigate/settle customer service & product complaints diplomatically & professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

Requirements

• Average 3-5 years' experience in the construction industry.
• At least 2 years of technical support experience in a building material or product.
• Fluency in a second language preferred.
• Physical strength to lift and carry minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some of which is on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Skills

• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some of which is on short notice).
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

Pay

N/A

Schedule

N/A