Technical Service Representative I

About the role

LATICRETE International is a global, family‑owned construction brand trusted for high‑performance tile and stone installation systems and building finishing solutions. With over 65 years in business, operations in more than 100 countries, and recognition as one of Connecticut’s top family‑owned companies, the company’s purpose is to improve the built world and the lives of those who build it. They seek passionate, ambitious employees who want to make a difference within the organization, their communities, the industry, and the world.

Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents/literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate/settle customer service & product complaints diplomatically & professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to the sales department.
• Maintain professional conduct.

Requirements

• Minimum 3‑5 years’ experience in the construction industry.
• 2 years in technical support of a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.

Qualifications

Minimum Educational Requirements: High School Diploma; Degree preferred.

Travel: 25%, with some international travel required.

Skills

• Technical communication and presentation abilities (some of which is on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.
• Team cooperation – maintain a positive, cooperative attitude with all employees of LATICRETE and all customers.

Benefits

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance