Technical Service Representative I

About the role

LATICRETE International seeks a Technical Support Specialist to join our dynamic team. This position supports the installation and use of physical building materials, focusing on technical service and customer relations.

Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents and literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate and settle customer service & product complaints diplomatically and professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

Requirements

• A minimum of 3-5 years' experience in the construction industry.
• Two years of experience in technical support of a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some of which may be on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Skills

• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Job Specifications

• Minimum Educational Requirements: High School Diploma; Degree preferred.
• Travel: 25%, with some International travel required.