Technical Service Representative

About the role

Dixie Chopper, a member of the Alamo Group family of companies, is seeking a Technical Services Representative to join our team. This position provides technical information to customers and dealers, troubleshoots product or technical documentation issues, and assists with assembly and operating instructions.

Responsibilities

• Communicate in a professional, courteous, and timely manner.
• Demonstrate a commitment to outstanding internal and external customer care.
• Provide technical assistance within the plant, warehouse, and shipping.
• Provide technical advice and assist customers on operational and mechanical repair of products by first identifying make and model of unit and analyzing performance problems.
• Resolve issues by determining appropriate part numbers and corrective action needed.
• Absorb and/or update existing illustrations in accordance with ECO’s or manuals marked by hand with change indications.
• Prepare text for operation, assembly, and service instructions.
• Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
• Visually inspect parts and whole goods to determine problems.
• Assist in research testing and troubleshooting of new prototype equipment.
• May provide technical support at trade shows.
• Able to travel overnight as required.
• Create new illustrations for owner’s/operator’s manuals utilizing various computer graphics packages using various computer graphics packages such as SolidWorks/SolidWorks Composer and Adobe Professional Suite.
• Interface software’s with each other as required to complete assignments.
• Determine which methods/tools to use and consult with engineers for validity of information.
• Creates new illustrations for owner’s/operator’s manuals utilizing various computer graphics packages using various computer graphics packages such as SolidWorks/SolidWorks Composer and Adobe Professional Suite.
• Interfaces software’s with each other as required to complete assignments.
• Determine which methods/tools to use and consult with engineers for validity of information.
• Prepares text for operation, assembly, and service instructions.
• Responsible for accuracy and updating corrections and/or revisions as needed with company manuals.
• Communicate with Corporate Safety in maintaining the safety sections of our product manuals.
• Use camera and computer tablet to document machine assemblies, instructions, and parts.
• Maintains files for all drawings, illustrations, manuals and parts listings in proper sequence and date order. Maintains originals (master copies).

Requirements

• Previous experience in dealing with parts and service.
• Experience with database programs.
• Familiar with design layouts, assembly drawings and/or component part drawings.
• Experience in CAD.
• Proficient with graphics programs SolidWorks Composer and Adobe desktop publishing or similar.
• Excellent mechanical aptitude and understanding.
• Able to organize and prioritize work schedules to meet deadlines and work under pressure.
• Ability to determine required parts and assemblies by reviewing Bills of Materials or assembled units on the floor.
• Experience with computer software to create and edit illustrations.
• Exceptional mechanical aptitude/ability preferred.
• Troubleshooting and diagnostic ability required.
• Ability to read blueprints, bill of materials, electrical and hydraulic schematics, and parts/operating manuals.
• Excellent communication skills, both verbal and written.
• Excellent customer service skills including phone and email etiquette, ability to use standard office equipment.
• Familiarity with and ability to use Microsoft Office.
• Ability to reason and use good judgement.
• Ability to prioritize and organize work.
• Ability to meet deadlines and work under pressure.
• Able to initiate projects without supervision.

Qualifications

• High school diploma or GED certificate.
• Associate or bachelor’s degree from college or technical school in Agricultural field preferred.
• Education/training in technical writing preferred.
• Minimum of one to three years previous experience in Technical Service and Publications with increasing levels of responsibility.

Skills

• Previous experience in dealing with parts and service.
• Experience with database programs.
• Familiar with design layouts, assembly drawings and/or component part drawings.
• Experience in CAD.
• Proficient with graphics programs SolidWorks Composer and Adobe desktop publishing or similar.
• Excellent mechanical aptitude and understanding.
• Ability to organize and prioritize work schedules to meet deadlines and work under pressure.
• Ability to determine required parts and assemblies by reviewing Bills of Materials or assembled units on the floor.
• Experience with computer software to create and edit illustrations.
• Exceptional mechanical aptitude/ability preferred.
• Troubleshooting and diagnostic ability required.
• Ability to read blueprints, bill of materials, electrical and hydraulic schematics, and parts/operating manuals.
• Excellent communication skills, both verbal and written.
• Excellent customer service skills including phone and email etiquette, ability to use standard office equipment.
• Familiarity with and ability to use Microsoft Office.
• Ability to reason and use good judgement.
• Ability to prioritize and organize work.
• Ability to meet deadlines and work under pressure.
• Able to initiate projects without supervision.

Benefits

• Medical, Dental, and Vision Coverage.
• 401(k) Retirement Savings Program with a Company Match.
• Profit-Sharing.
• Paid Vacation, Sick Leave, and Holidays.
• Company Paid Short and Long-Term Disability Programs.
• Wellness Programs.
• Employee Assistance Programs.
• Training and Development Programs.
• Employee Tuition Reimbursement and Dependent Scholarship Programs.
• And much more!

Pay

Competitive compensation package.

Schedule

Flexible schedule to accommodate business needs.