Jobs · OTHR · California

Technical Service Rep-FP

Applied Fluid Power · Santa Ana, CA · 2 wk ago
OTHRFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, equal-opportunity, scam warning, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. We need to preserve all substantive information. Let's parse the posting. Content: - Opening line: "THIS POSITION IS OPEN TO ANY APPLIED SERVICE CENTER LOCATION WITHIN THE US (PST AND MST TIME ZONE PREFERRED)" - This is location info. Could be part of About the role? Might be a note. We'll include as a paragraph maybe under About the role. - Then description: "As the world’s largest fluid power distributor, Applied Industrial Technologies® and the Applied Fluid Power® network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Additionally, Applied Industrial Technologies® and the Applied Fluid Power® network of companies has one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics to assist with problem solving, system building, troubleshooting, and other custom requirements. A Fluid Power Technical Support Representative at Applied Industrial Technologies combines their industry experiences, Fluid power knowledge, collaboration abilities and basic customer management skills to offer technical solutions and general sourcing assistance to Applied’s US service center personnel. They spend the majority of their time providing product and system technical support, building relationships with our US Service Center teams and assisting their business growth efforts via phone and email correspondence. This key role has a direct impact on our customer’s and Applied Industrial Technologies’ business results." That's about the role. Then "Responsibilities" heading (they have). Then bullet list: - Consult with Applied’s Fluid Power Specialists, the network of Applied Industrial Technologies’ companies, internal department associates and supplier representatives to present fluid power solutions to both internal sales associates and their customers in order to drive new business. - Provide the following services to internal customers: competitive interchanges, obsolescence replacement, dataset processing, product recommendations based on application needs, support of the Fluid Power Specialist functions, quote products and systems, arrange shop conversions, support shop build program initiatives and remotely troubleshoot customer applications. - Provide technical assistance and presale support to Applied’s Fluid Power Specialists, Applied’s US Service Centers and external customers by answering inquiries, recommending new products and technologies, assisting with product selection, and interpreting product information. - Act as a local, technical fluid power expert in an assigned Applied Service Center including facilitating technical supplier interactions with internal sales teams and customers. - Assist in development of the fluid power collaborative knowledge base including applications, interchanges, case histories, Documented Value Added activities, market activities and competitor activities. Then "Position Requirements" heading (they have). Then bullet list: - 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic) - Strong mechanical aptitude with a desire and passion to learn - Ability to read and understand technical drawings and system schematics - Ability to clearly communicate technical thoughts and solutions to multiple levels - Familiar with MS Office, including remote collaboration tools (eg. video conferencing) - Strong written & verbal communication & English grammar skills - Ability to effectively work independently and as part of a team - Proven problem-solving skills, ability to multi-task, time management skills, sense of urgency and a bias for action Then "Preferred" bullet list (maybe under Qualifications or Skills). They list: - Preferred Technical Diploma, or Bachelor’s Degree or extensive fluid power application experience - International Fluid Power Society (IFPS) Certification - Customer interaction experience (eg. Sales or Customer Service) Then "DESIRED CHARACTERISTICS" heading (they have). Then bullet list: - Highly developed listening, questioning and effective negotiating skills - Ability and desire to quickly learn and leverage new products, industry trends, processes and systems Then company description: "Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances." We need to remove EEO/equal-opportunity boilerplate. So we should drop the equal opportunity statements. Also remove any duplicated lines. The company description may be considered "About the company" but we only have headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put company description under About the role or maybe a separate "About the company" but not in allowed headings. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples; we could also use other headings if appropriate? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings only. So we should map content to those sections. If a section doesn't have specific content, we omit it. Thus we need sections: - About the role: include the opening location note and the descriptive paragraphs about role. - Responsibilities: the bullet list under Responsibilities. - Requirements: the bullet list under Position Requirements. - Qualifications: maybe the Preferred bullet list (Technical Diploma, IFPS Certification, Customer interaction experience). Could also be under Skills? But Qualifications seems appropriate. - Skills: maybe the DESIRED CHARACTERISTICS (listening, questioning, negotiating, ability to learn). Could be Skills. - Benefits, Pay, Schedule: not present, so omit. We also need to include any other substantive info like company description? Could be part of About the role? Might be considered "About the company" but not in allowed headings. Could we add a section "About the company"? Not in list but maybe allowed as example? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exhaustive. However they also say "Prefer a few substantive sections over many thin ones." So we could add an "About the company" section if we think it's substantive. But the instruction also says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". The company description is real content. So we could add a section like "About the company". However they didn't list that as an example but it's not prohibited. The safe route: stick to the given examples. But we could also treat company description as part of About the role (makes sense: role within company). We'll incorporate it into About the role paragraph. Thus About the role will contain: location note, description of company and role, maybe the company history. We must not repeat job title as heading. No Job ID. We must output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

THIS POSITION IS OPEN TO ANY APPLIED SERVICE CENTER LOCATION WITHIN THE US (PST AND MST TIME ZONE PREFERRED). As the world’s largest fluid power distributor, Applied Industrial Technologies® and the Applied Fluid Power® network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Additionally, Applied Industrial Technologies® and the Applied Fluid Power® network of companies has one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics to assist with problem solving, system building, troubleshooting, and other custom requirements. A Fluid Power Technical Support Representative at Applied Industrial Technologies combines their industry experiences, fluid power knowledge, collaboration abilities and basic customer management skills to offer technical solutions and general sourcing assistance to Applied’s US service center personnel. They spend the majority of their time providing product and system technical support, building relationships with our US Service Center teams and assisting their business growth efforts via phone and email correspondence. This key role has a direct impact on our customer’s and Applied Industrial Technologies’ business results. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Then Responsibilities:

Responsibilities

  • Consult with Applied’s Fluid Power Specialists, the network of Applied Industrial Technologies’ companies, internal department associates and supplier representatives to present fluid power solutions to both internal sales associates and their customers in order to drive new business.
  • Provide the following services to internal customers: competitive interchanges, obsolescence replacement, dataset processing, product recommendations based on application needs, support of the Fluid Power Specialist functions, quote products and systems, arrange shop conversions, support shop build program initiatives and remotely troubleshoot customer applications.
  • Provide technical assistance and presale support to Applied’s Fluid Power Specialists, Applied’s US Service Centers and external customers by answering inquiries, recommending new products and technologies, assisting with product selection, and interpreting product information.
  • Act as a local, technical fluid power expert in an assigned Applied Service Center including facilitating technical supplier interactions with internal sales teams and customers.
  • Assist in development of the fluid power collaborative knowledge base including applications, interchanges, case histories, Documented Value Added activities, market activities and competitor activities.
Then Requirements:

Requirements

  • 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic)
  • Strong mechanical aptitude with a desire and passion to learn
  • Ability to read and understand technical drawings and system schematics
  • Ability to clearly communicate technical thoughts and solutions to multiple levels
  • Familiar with MS Office, including remote collaboration tools (eg. video conferencing)
  • Strong written & verbal communication & English grammar skills
  • Ability to effectively work independently and as part of a team
  • Proven problem-solving skills, ability to multi-task, time management skills, sense of urgency and a bias for action
Then Qualifications:

Qualifications

  • Preferred Technical Diploma, or Bachelor’s Degree or extensive fluid power application experience
  • International Fluid Power Society (IFPS) Certification
  • Customer interaction experience (eg. Sales or Customer Service)
Then Skills:

Skills

  • Highly developed listening, questioning and effective negotiating skills
  • Ability and desire to quickly learn and leverage new products, industry trends, processes and systems
We should not include Benefits, Pay, Schedule. Check for any duplicated lines: we have not repeated. Check for any boilerplate: we removed EEO statements. Check for any placeholders: none. All substantive info preserved: location note, role description, responsibilities, requirements, qualifications (preferred), desired characteristics (skills). Good. Now output

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