Technical Service Manager - Flexographic & Gravure Printing

Position Summary

Lead technical support for customers in wide web flexographic and gravure printing. Specialize in water-based and solvent-based inks and coatings. Oversee technical activities, manage relationships, and ensure product success. Drive excellence, growth, and satisfaction through expert service and team collaboration.

Key Responsibilities

• Manage technical support for wide web flexo and gravure customers using water and solvent-based products.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Cook up press trials, product introductions, and technical audits at customer sites.
• Collaborate with R&D, sales, manufacturing, and regulatory teams for tailored solutions.
• Develop technical service strategies to support retention, growth, and innovation.
• Build relationships with customer stakeholders as the primary technical contact.
• Mentor technical representatives and field service personnel.
• Maintain documentation, reports, and logs for issue resolution and improvement.
• Ensure compliance with safety, environmental, and regulatory standards for solvents, emissions, and stewardship.

Basic Qualifications

• Bachelor's degree in Chemistry, Printing Technology, Engineering, or related field (preferred).
• 5+ years in technical roles supporting wide web flexographic or gravure printing.
• Proven experience with water-based and solvent-based inks and coatings in flexible packaging.
• Ability to lead customer-facing engagements and manage projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and defect analysis.
• Excellent communication, customer service, and cross-functional collaboration skills.
• Willing to travel up to 70% to customer sites, plants, and meetings.

Preferred Skills

• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post-print converting processes.
• Familiarity with VOC compliance, safety protocols, and regulations.