Technical Service Manager

About the Role

Opportunity to lead a high-impact biomedical services operation in a critical healthcare market with visibility and partnership with divisional leadership and cross-functional teams. This dynamic leadership role influences culture, performance, and customer outcomes, offering career growth within a national healthcare services organization. You will manage a Tier 1 district office based on revenue, complexity, and staffing or oversee multiple district offices/sites.

Responsibilities

• Foster a work environment that drives employee engagement, accountability, and pride in ownership.
• Build and sustain a strong customer service culture across teams.
• Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives.
• Align team goals with organizational priorities to ensure seamless execution of strategies.
• Lead the implementation of new processes, initiatives, and cultural improvements that enhance the customer experience.
• Drive continuous improvement across processes, services, and innovation efforts.
• Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers during customer engagements to support revenue growth, cost management, and service expansion.
• Oversee profit and loss (P&L) performance and ensure financial targets are met.

Requirements

• 3+ years of experience in supervising/managing medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering, or Biomedical Equipment Technology or equivalent military training required; MBA desired.
• Valid driver’s license.
• Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
• Ability to lift and/or push 75 pounds and stand and walk for long periods of time.
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel; up to 30% travel may be required.

Skills

• Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance, and support district office operations.
• Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, or medical equipment manufacturers.
• Experience in medical equipment preventive maintenance, repair, and handling; ability to read and understand technical manuals and electric/pneumatic schematics.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Mastery of Profit and Loss (P&L) statements.
• Sales aptitude with customers; identifies and brings opportunities to review as part of the territory planning process.
• Builds employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support.

Benefits

• Health insurance options for Medical, Dental, and Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Savings Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program and wellness programs.

Primary location: San Antonio, Texas. Vaccinations may be required based on customer and/or company requirements.