Technical Service Engineer
About the role
The Technical Service Engineer is a direct link between Hypertherm and our Customers and Channel Sales Partners. Our Technical Service Engineers provide timely and accurate technical service support to assist customers with technical and product applications issues. Service Engineers are integral to ensuring Hypertherm’s position as an industry benchmark for technical services and promotion of our total value proposition to customers.
Responsibilities
- Support Hypertherm products for customers through in-house or on-site troubleshooting, consultation or repair to enable system integration, identification of root cause issues, and further customer hands-on knowledge on technical issue resolution
- Professionally and effectively deliver technical product training to customers covering usage, maintenance and optimization of Hypertherm products to establish and strengthen self-sustaining technical capabilities of customers
- Provide individualized account support to facilitate resolution of account service or application issues and develop a long-term service partnership with target channel partner and end user accounts
- Accurately document all key work activities with a technical problem-solving and knowledge library building mindset
- Mentor others through on-the-job training, product and process knowledge to foster development of short-term capabilities
Requirements
- Bachelor’s degree in an engineering discipline with 5+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field
- High level of self-drive, excitement in learning new technologies
- Strong desire to excel in a customer-facing environment
Preferred Knowledge, Experience Or Skills That Differentiate You
- Expertise in the areas of automation, drives and motors, networking/IT, industrial programming and CNC machine code, or applications engineering
Who You Are And What You Bring
You are someone who:
- Is passionate about learning new technologies
- Has a high level of self-drive and excitement in your professional growth
- Wants to excel in a customer-facing environment
Location & Travel
Onsite - Lebanon, NH
Travel: up to 40%
Benefits
- Global, 100% employee-owned company for over 50 years
- Profit-Sharing
- Employee Stock Ownership
- Five days/year Community Service Time
- Strong commitment to Environmental Stewardship
- Stable, growing organization with a no-layoff philosophy
- Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time
Pay
$59,697.00-$99,494.00 Annual
Equal Opportunity Employer
We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws. At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment.