Technical Service Coordinator

Full-time, On-site

About the role

Are you highly organized, detail-oriented, and energized by coordinating people, schedules, and customer needs? We're looking for a Technical Service Coordinator to join our growing team and play a key role in delivering exceptional service experiences across the United States and Canada. As part of the collaborative Technical Service Coordination team, you'll be responsible for scheduling on-site service appointments, supporting Field Service Representatives, and ensuring customer information, documentation, and invoicing are handled accurately from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running smoothly, we'd love to hear from you.

Responsibilities

• Coordinate and schedule on-site service visits with customers and Field Service Representatives primarily through email, with phone communication as needed.
• Collect, review, and maintain customer documentation required for service appointments.
• Manage work orders, customer records, and service activity within Salesforce and ERP systems.
• Build and maintain weekly technician schedules while proactively communicating updates and changes.
• Process service orders, purchase orders, payments, and invoicing activities.
• Partner with Business Development and internal teams to ensure a positive customer experience.
• Support Accounts Receivable by assisting with billing inquiries and collection-related issues.
• Help ensure services are accurately scheduled, documented, and completed on time.

Requirements

• Strong organizational skills with exceptional attention to detail.
• Professional, customer-focused communication skills, both written and verbal.
• High school diploma or equivalent is required; associate degree preferred.
• Minimum of 2 years of experience in B2B customer service coordination, dispatching, scheduling, administrative support, or a related role.
• Experience with CRM systems (Salesforce experience is a plus).
• Working knowledge of Microsoft Outlook and Teams.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• A collaborative team player with a positive, problem-solving mindset.

Benefits

• Be part of a supportive, close-knit team where your contributions make a real impact.
• Play a key role in delivering exceptional customer service across the U.S. and Canada.
• Enjoy a dynamic position that combines customer interaction, scheduling, operations, and problem-solving.
• Opportunities for growth, learning, and career development within a collaborative organization.
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 401(k) Plan with Company Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Additional voluntary benefits and wellness offerings