Technical Service Chemist/Remote/Western Region

Polynt Composites USA is a global leader in the manufacturing of composites, coatings, and chemical intermediates, serving key industries such as industrial, transportation, construction, marine, medical, and consumer goods. Technical Assistance Representatives work closely with other Polynt functions including commercial, operations, and R&D to assist existing and new customers in using Polynt products. This role participates in product recommendations, product testing/benchmarking, training, product trials, process review, and troubleshooting.

About the role

This position serves the western United States and western regions of Canada, including Southern & Northern California, Washington, Oregon, Nevada, Arizona, Utah, New Mexico, Colorado, Wyoming, Edmonton, and Alberta. The Technical Assistance Representative works under the direction of a TA supervisor or mentor and Polynt Account Manager. Assignments typically focus on a specific technology area with exposure to other areas, depending on organizational needs and performance.

Candidates must be living in the Western region of the US in close proximity to an airport. This position does not provide sponsorship; candidates must be authorized to work in the US for any employer.

Responsibilities

• Health, Safety, and Quality
  • Performs work in accordance with local, state, and federal regulations including OSHA, DOT, and EPA, and the appropriate Polynt Chemical Hygiene Plan (CHP) ensuring personal and team safety.
  • Recognizes personal and legal responsibility regarding compliance with rules and regulations, standards, and Polynt’s ISO 9001 Quality Management System.
  • Maintains housekeeping in individual and shared workspaces.
  • Conducts inspections as assigned.
  • Ensures that others meet health and safety standards; provides guidance when needed.
  • Leads safety topic(s) in weekly safety meetings.
  • Participates in the following as needed:
    • Health and Safety Committee
    • Review of chemical hygiene plan
    • Job safety analysis (JSA)
    • Risk assessments
    • Incident investigation
    • Management of change (MOC)
• Product Line Knowledge/Product Recommendations
  • Conducts process reviews and gathers information from customers including processing parameters, end-use requirements, required certifications, and usage information (volumes, batch sizes, etc.).
  • Reviews existing products for potential technical fit, considering costs, manufacturing site/logistics, and minimum order quantity.
  • Communicates recommendations to customers.
  • If no existing product meets the requirements, enters a development project as appropriate based on commercial opportunity.
• Training
  • Provides training to customers (either at the customer's location or at Polynt) or Polynt personnel (junior team members, R&D members from other groups, commercial personnel, etc.).
  • Able to perform demonstrations as appropriate.
• Product Trials
  • Follows trial product through the customer process and documents product performance.
  • Reports product performance to appropriate commercial and R&D personnel.
  • Follows up with customers on post-production part testing and provides feedback to appropriate commercial and R&D personnel.
• Process Review/Troubleshooting
  • Identifies best practices and poor practices.
  • Communicates strengths and opportunities for improvement to customers.
  • Diagnoses routine issues with Polynt products.
  • Executes field adjustments to Polynt products or recommends changes to customer formulations.
• Reporting
  • Writes call reports covering customer visits.
  • Writes customer letters covering findings of customer visits.
• Specialization
  • Develops knowledge of a business unit in one or more chemistries, applications/market areas, or processes.
  • Makes contacts with other Polynt functional groups, suppliers, and customer bases.
  • Learns industry organizations, standards, and certifications.
• Organizational Knowledge
  • Able to find/view test methods, work instructions, forms, and other documents in Polynt DMS.
  • Able to find technical documents in the Polynt App and Host 2 Bulletin System.
  • Able to enter a project on the Host 2 Project System/RADAR.
  • Able to request physical or analytical testing.
  • Working knowledge of Microsoft applications including Outlook, Excel, PowerPoint, Teams, and Word.
  • Able to book travel and report expenses.
  • Orders raw materials and finished goods with supervisor approval as applicable.
  • Orders lab supplies with supervisor approval as applicable.
  • Able to find basic information in SAP including BOMs, inspection plans, inventories, and orders.
  • Able to search Host2 Project System Archives.

Requirements

• B.A. or B.S. in chemistry, chemical engineering, or related science/engineering field and a minimum of 2 years of related industry experience.
• M.S. in chemistry or related science/engineering field (preferred).

Work Environment Considerations

This job is not appropriate for individuals with chemical sensitivity. Employees who display sensitivity to the chemicals present at the site despite using standard required safety measures may be subject to reassignment or termination of employment.

Why You’ll Love Working Here

Polynt fosters a culture of innovation, teamwork, and professional growth. Employees have opportunities for career progression and development. If you are a hands-on problem solver who thrives in a dynamic, fast-paced environment, we want to hear from you.

Benefits

• Paid Time Off (PTO) and Sick Leave
• 401(k) with Company Match and Profit Sharing
• Comprehensive Medical, Dental, and Vision Insurance (PPO, HSA, FSA)
• Company-Paid Life Insurance and Short-Term Disability
• Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• Tuition Reimbursement Program
• Performance-Based Bonus Opportunities

Pay

$90,000 - $120,000/annum.