Technical Sales Support III – Solutions Sales Engineer

Responsibilities

• Serve as the initial technical resource for internal sales teams, distributors, and end users
• Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II.
• Specify product fit for use.
• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor's products to Burkert
• Request product variations or forward on to Engineering for customization of products
• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
• Request part numbers, assembly procedures and standards per ID number from Engineering
• Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
• Troubleshoot equipment problems and installations generally on the phone with customers
• Train others on product specifications- Distributors, Customers, and Burkert employees
• Perform discovery calls and go onsite to customers' locations with the ASM to capture and provide insight to technical constraints and needs.
• Review, create and analyze CAD drawings
• Assist with the overseeing of Technical Sales Support I and II.
• Build and deliver technical presentations, documents and demonstrations.
• Provide post sales customer support on customers site as needed.
• Project management duties with the ASM and Systemhaus.
• Other duties as assigned and required

Requirements

• 7+ years of customer service or inside experience preferably in a manufacturing environment
• Bachelor’s degree in Engineering or equivalent experience preferred
• Proficient in Windows and Microsoft Office
• Proficient in SAP
• Proficient in CAD or other 3D modeling system
• Must have a deep understanding of Process Flow and System Integrations
• Up to 50% travel to trade shows, customers, distributors
• Strong customer focus and attention to detail
• Organized
• Self-sufficient
• Strategic and independent thinker
• Day-to-day work activities are prioritized appropriately within work routines
• Excellent oral, written, presentation and communication skills
• Strategic communicator
• Full understanding of process and automation
• Knowledge of P&I
• Able to work closely within a team and contribute individually
• Able to perform fine hand manipulation, such as keyboarding
• Able to follow safety and process procedures
• Able to sit performing computer and telephone work for up to 8 hours per day
• Able to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day

Burkert Culture

Burkert USA Corp is a manufacturing and sales organization, that is family-owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work-life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.