Technical Sales Support Engineer

Key Responsibilities

• Troubleshoot and resolve complex network issues in various environments.
• Configure and manage network firewalls, VPNs, and proxies (experience with IPSec, Strongswan, and Cisco preferred).
• Utilize programming skills (Python, C#) to automate network tasks and optimize performance.
• Leverage cloud computing platforms (AWS preferred) to architect scalable network solutions.
• Lead and manage projects from planning through execution, ensuring timely delivery within scope and budget.
• Cookordination cross-functional teams, aligning network engineering efforts with broader company objectives.
• Communicate project status and milestones to stakeholders, providing transparency and managing expectations.
• Assist Sales teams (both internal and external) with technical questions and support throughout the sales process.
• Act as the technical point of contact for customers, clearly articulating how our technology will be deployed.
• Work with Sales teams, distribution partners, and customers to resolve technical issues as they arise.
• Take ownership of projects, seeking help or advice when necessary to maintain efficiency.
• Bring positive energy to the office, contributing to the excitement of new prospects and opportunities.
• Preferred experience with traffic controllers and other traffic management systems.
• Collaboration & Product Integration (Alpharetta Office): Work onsite in the Alpharetta office to collaborate directly with QA, Production, and Application Engineering teams. Participate in hands-on testing and validation of new features, firmware, and system configurations. Utilize access to lab environments and field equipment to test interoperability and integration across a wide range of industry products. Provide real-time feedback to engineering and product teams to improve performance, reliability, and deployment readiness.
• Training & Product Enablement: Deliver training courses covering the full product line to internal teams, partners, and customers. Clearly explain technical concepts, system architecture, and deployment best practices to both technical and non-technical audiences. Develop and maintain training materials, including presentations, hands-on labs, and documentation. Support onboarding and ongoing education to ensure successful adoption and use of products in the field.
• Travel: Position requires up to 30% travel.

Qualifications

• 3+ years of experience in network engineering, project management, or a related field.
• Strong understanding and practical application of electrical theory.
• Prior experience with NGINX, network firewalls, and cloud platforms like AWS.
• Excellent communication and interpersonal skills, with the ability to interface effectively with clients and internal teams.
• A Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field is preferred.
• Strong leadership and initiative, with a desire for career growth.
• Nice to have: Experience with traffic controllers and related traffic industry systems.