Technical Sales Specialist
About the role
The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products, including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end-users and a network of Airmax distributors.
Responsibilities
- Assist customers with technical product questions, sales, and order-taking via phone, email, text, and chat
- Turn objections into conversions by proactively asking relevant questions to sell the best solutions based on customer needs
- Identify opportunities for cross-selling and upselling additional products or services that support the customer with their pond goals
- Conduct outbound calls and emails to follow up on leads, quotes, or past customer inquiries
- Provide pond profiles, customer education, and product training resources to customers to follow based on their individual pond needs
- Research, through multiple sources when needed, to determine the best product/solution for the customer
- Manage customer information in our Customer Relationship Management (CRM) software by lead tracking, logging sales activities, managing follow-up tasks, and ensuring all interactions are entered into the system
- Address any issues or concerns customers have regarding products, shipping, or post-sales support
- Analyze and review your metric sales goals on a weekly, monthly, quarterly, and annual basis to improve job performance
- Adapt to new sales tools and technology updates to streamline the customer experience and improve sales processes
- Perform field work and face-to-face retail sales support on occasion for training purposes
- Participate in ongoing sales training, product-knowledge training, and product demos to support customers and improve sales techniques
Requirements
- 2-3 years of sales or customer service experience
- Basic understanding of mathematical calculations, conversions & ratios
- Excellent written and verbal communication skills
- Proficient computer knowledge in Word and Excel, and the ability to multitask within multiple software systems
- Hands-on mindset with the ability to work in an office environment
- Technical background is a plus
- High School diploma, college degree preferred
- Availability to work full-time, year-round at our headquarters, 15425 Chets Way, Armada, MI 48005
Qualifications
- Positive attitude
- Ability to switch quickly from one task to the next
- Able to absorb and reference extensive information while providing outstanding customer service
- Capacity to continually add value to the organization beyond day-to-day tasks
Skills
- Customer service
- Technical sales
- Customer education
- Product training
- Outbound calling
- Follow-up
- Problem-solving
- Training
Benefits
- Base hourly rate plus commissions
- Average annual compensation of $60,000 to $75,000
- Paid time off
- Healthcare
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Accident insurance
- Critical illness insurance
- Life insurance
- Employee referral program
- Additional training programs
- 401(k) with employer 4% match
Pay
This is a full-time position with a base hourly rate plus commissions. The average annual compensation is $60,000 to $75,000.
Schedule
Shifts are typically 8 hours and fall between 9:45 a.m. and 6:15 p.m. (EST) Monday through Friday, 2 Saturdays per month. Saturday hours are 8:45 a.m. – 4:15 p.m. (EST) during March through October. We are closed on Saturday from November through February.
How to apply
To apply, submit your resume and complete a ten-minute survey if selected for further review. If selected, you will be contacted for an interview.