Technical Sales Engineer

About the role

The Technical Sales Engineer/Specialist supports the Engineering and Sales Support Teams in providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. Reporting to the Engineered Solution Supervisor of the Water Infrastructure – Transport division, this role collaborates closely with sales, customer support, and project management teams to support customers.

Responsibilities

• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers.
• Aid in preparing detailed product specifications for the development and implementation of customer products/applications/solutions.
• Assist in reviewing tender documents with attention to detail, technical specifications, product datasheets, and proposal-related documents.
• Contribute as a technical consultant in efforts to prepare and review project bid packages.
• Support the sales team in the quotation creation process for engineered projects.
• Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
• Prepare and review technical submittals on time and follow up closely with customers for approval.
• Address questions from customers on drawings submitted and work in collaboration with third-party vendors to ensure customer requirements are met.
• Support project managers in providing technical solutions to customers and engineers.
• Provide support to application engineers in conducting application training for customer service and operations.
• Participate in Xylem Watermark volunteer activities.

Qualifications

• Bachelor’s degree in mechanical engineering or equivalent experience required.
• 0-3+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!
• Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
• Customer Support experience.
• Willingness and ability to always provide superior customer service.
• Strong problem-solving and negotiation skills.
• Effective interpersonal skills with customers, coworkers, and management.
• Strong teamwork and organizational skills with the ability to multi-task.
• Proficiency in Microsoft Office products and the use of computer applications.
• Valid driver’s license with acceptable driving record.

Preferred Qualifications

• Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

Benefits

We offer a full benefits package including Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plans, and additional miscellaneous benefits.