Technical Sales Engineer

About the role

The Technical Sales Engineer is a key driver of growth and innovation within our steel melting operations. In this role, you’ll combine your technical expertise with hands-on industry insight to help customers across a wide range of industries solve complex operational challenges.

Responsibilities

• Reviews inquiries, establishes pricing, and develops steel ingot or billet process plan
• Manages the sales for Ellwood Quality Steels (EQS) and Ellwood North Steel (ENS), and supports the sales of other Ellwood business units, as applicable and necessary
• Maintains an up-to-date understanding of applicable steelmaking and downstream processes
• Manages credit decisions in conjunction with Finance on customers
• Assists sales staff in technical inquiries, order planning, scheduling, and product disposition
• Captures and tracks profitability of products and orders, as well as manages customer WIP and stock inventory levels
• Identifies, suggests, and implements improvement opportunities in the sales and customer service processes for EQS and ENS
• Offers technical and operational expertise to customers
• Coordinates the investigation to conclusion and resolution of customer claims in conjunction with Metallurgy

Requirements

• Bachelor’s degree required or a commensurate level of experience; Metallurgy or Material Science Degree is preferred
• Three (3) to five (5) years experience in sales/marketing function in steel producing market preferred

Qualifications

• Commitment to safety
• Ability and willingness to travel, when necessary
• Valid driver's license
• Strong problem-solving/analytical skills
• Must be able to work with types of people
• Good verbal and written communication skills
• Strong work ethic
• Willingness to learn

Skills

• Technical expertise
• Industry insight
• Customer relationship management
• Problem solving
• Technical inquiry handling
• Order planning and scheduling
• Profitability tracking
• Improvement opportunity identification
• Technical and operational expertise
• Claim investigation and resolution

Benefits

• Competitive compensation with eligibility for Profit Sharing
• 401(k) retirement plan with an excellent Employer Match
• Excellent health care, dental and vision plans
• Company-paid Life, AD&D, and disability benefits