Technical Sales Associate

About the Role

Technical Sales team members play an important role in revenue and profit growth for named accounts while providing creative, custom solutions for our customers. Advocating for customers with creative solutions while leading and supporting the sales & operations processes. Working within a positive and team-oriented environment, the position engages in the technical aspects of products, and the details of order award and execution. Owning orders and managing the process from quoting, ordering, customer visits, and on to successful completion. Altec is an industry leader in producing and selling lifting products — bucket trucks, cranes, and equipment that help people access tough‑to‑reach places. Since 1929, Altec has been committed to exceptional customer service through teamwork and continuous improvement, excelling through innovative designs, integrated safety features, and dedication to total customer satisfaction. Altec operates in more than 100 countries worldwide, supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.

Responsibilities

• Interact with customers in ways that add value, occasionally entertain customers ensuring a positive experience.
• Develop and maintain knowledge of Altec products, customers, administrative and production processes.
• Serve customers by providing quotes, pricing, change orders, shipping and delivery information, while also facilitating quality issues and hosting factory tours and inspections.
• Work with engineering and operations teams to communicate customer needs and propose solutions.
• Participate in events to continuously improve our organization and our team members.

Qualifications and Skills

• Bachelor’s Degree required
• Two years of successful experience in Customer Service, Sales Support, or Technical Support preferred
• Available for overnight travel up to 10%
• Must be able to independently analyze problems & develop solutions
• Excellent communication skills
• Candidate must be able to independently manage their time and tasks

If the selected candidate meets the qualifications of a more experienced level in the career path, the job level may be adjusted.

Benefits

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short Term and Long Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
• Additional Wellness Programs and Rewards Available