Technical Sales and Field Service Engineer

About the role

We are seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment.

Extensive formalized training and mentorship will be provided to develop skills and understanding of CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Why Work for CaptiveAire

• Nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to employee development, including continuous education opportunities such as sponsorship for Professional Engineering license, weekly webinars, and company-developed technical videos.

A Day in the Life

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects span the full course of design, procurement, coordination, and post-sale support.

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply products using sound engineering principles.
• Project management of installations in progress—managing schedules/plans to ensure equipment is delivered on time, creating satisfied and returning customers.
• Service and technical support of existing equipment, including assisting contractors with on-site tasks and remote troubleshooting for kitchen staff.
• Two to three full days per week in the office working on bids, one to two days on job sites, and one day dedicated to territory development (e.g., presentations to the engineering community, visiting new customers, or expanding contacts with existing accounts).

Primary Job Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, delivering sustainable products and the latest technologies to meet customer needs.
• Work directly with engineers, contractors, end users, and food service dealers.
• Daily tasks include inside sales support, application engineering, and outside sales, with responsibilities varying to include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting as needed.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service, prioritize quick turnaround times, and continuously evaluate and improve processes and customer experience.

Required Skills

• 2–5 years of experience.
• 4-year technical degree in mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Strong problem-solving ability with a passion for continuous learning.
• Desire to interface with customers and embrace new technologies.
• Business savvy with an aggressive nature to succeed.
• Willingness to travel for training opportunities.
• If not already completed, expectation to take the FE Exam in the area of study within 6 months of employment.
• Must embody a “go-getter” attitude.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays and paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Pay

$70,000–$100,000 base salary (negotiable based on experience), with additional monthly bonus based on productivity and profits.