Technical Project Manager (OSS)

Key Responsibilities

• Own and drive delivery obligations across all OSS program milestones
• Maintain implementation plans and critical path tracking, identifying and resolving risks proactively
• Manage deliverable acceptance processes, including review coordination and formal sign-offs
• Lead User Acceptance Testing (UAT), including planning, validation of acceptance criteria, coordination, and final approvals
• Serve as the primary operational interface with external vendors and partners
• Identify scope gaps and manage change requests through appropriate review and approval workflows
• Monitor service level commitments and initiate escalation when needed
• Review technical deliverables to ensure alignment with functional and operational requirements
• Coverage infrastructure readiness activities with internal technical teams
• Support data validation activities, including KPI definitions, configuration baselines, and monitoring thresholds
• Contribute to requirements gathering, use case documentation, and acceptance criteria development
• Identify integration dependencies and mitigate risks impacting delivery timelines
• Manage delivery tracking tools and ensure visibility into progress across workstreams
• Ensure knowledge capture and documentation completeness across the program lifecycle

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Telecommunications Engineering, or a related field, or equivalent professional experience
• Experience: Minimum of 5+ years managing complex software or network infrastructure programs
• Prior technical experience (e.g., software engineering, systems engineering, network operations) is highly valued
• Familiarity with OSS domains such as Fault Management, Performance Management, Configuration Management, Inventory, and Provisioning
• Understanding of contract frameworks, change management processes, and service delivery governance
• Working knowledge of cloud platforms, containerization, and CI/CD concepts
• Experience with project tracking and collaboration tools

Preferred Qualifications

• Experience working in telecommunications or large-scale network environments
• Familiarity with industry frameworks (e.g., TM Forum standards)
• Exposure to OSS/NMS platforms or monitoring systems
• Experience supporting system integrations and API-driven architectures

Soft Skills

• Strong ownership mindset with a proactive, results-driven approach
• Proven ability to manage multiple priorities and track commitments with precision
• Excellent problem-solving skills and attention to detail
• Strong interpersonal and collaboration skills across cross-functional teams
• Clear and confident written and verbal communication skills
• Ability to build structure and clarity in evolving or ambiguous environments
• Comfort engaging with both technical and non-technical stakeholders