Technical Project Manager - MSP

What You'll Do

• Develop and maintain detailed project plans, timelines, resource schedules and budgets
• Lead end-to-end project delivery including initiation, planning, executing, monitoring and closeout
• Ensure projects are delivered in accordance with contractual obligations, service level agreements and quality standards
• Build trusted relationships with client stakeholders, executives, and technical teams, serving as point of contact and manage client expectations, communicate project progress, risks, issues and milestones clearly and effectively
• Collaborate with engineers, solutions architects and service delivery teams to define technical requirements and project scope
• Cover implementations involving Microsoft 365, Azure, Infrastructure, Network and security solutions, data center migrations, backup and disaster recovery solutions
• Support continuous improvement initiatives to improve client satisfaction, project delivery, and operational efficiency
• Contribute to the development and refinement of project management methodologies and standards

Requirements

• Bachelor's degree or relevant Project Management experience
• 3-5 years of project management experience at a Managed Service Provider (MSP)
• Proven experience managing cloud, infrastructure, security, and migration projects
• Experience within a Managed Services Provider environment, using project management and ticketing tools
• Strong understanding of ITIL, service delivery, and MSP operational models
• Experience with Azure, AWS, and hybrid cloud environments
• MICROSOFT certifications in Azure, Microsoft 365, Security, or Modern Work a plus
• PMP, PMI-ACP, Scrum Master or Agile certification a plus
• Experience with HaloPSA a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home