Technical Project Manager

We need to output HTML fragment with sections: About the role? The posting includes description of responsibilities, requirements, qualifications, skills, benefits, pay, schedule. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — none present. Remove boilerplate (cookie/navigation/legal/EEO etc). There's none. We need to preserve all substantive information. So we need sections: maybe "About the role" (intro paragraph), "Responsibilities" (list), "Requirements" (list), "Qualifications" maybe same as requirements? Actually they have "What You'll Bring To The Team" which is qualifications/requirements. Could combine. Also "Benefits" (they mention bonus, equity, generous benefits package). "Pay" (range). "Schedule" (flexible schedule). Also "Leadership & Continuous Improvement" maybe part of responsibilities. We need to include sections only when posting has real specific content. So we can have sections: About the role (intro), Responsibilities, Requirements, Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience". We have actual pay range, schedule mention, benefits mention. We need to use

  for each heading. Use

  for prose paragraphs. Use

  • for lists. Let's extract content. Intro: "Reporting to the Director, Technical Sales & Field Application Scientists, the Technical Project Manager will lead all aspects of project management, coordination, and implementation relative to the NGS Services Lab and related businesses of Twist Bioscience. This role owns execution from customer intake through delivery, driving scalability, process optimization, and cross-functional alignment across a technically complex, high-throughput service environment. The role manages the full range of communications required to facilitate each project, including customers, sales & field application support, Twist customer service, Twist legal, and the Twist product management group — encompassing non-disclosure agreements, customer quotes, purchase orders, and statements of work." That's prose. Then "What You'll Be Doing" with subheadings: "Project Leadership for the NGS Service and Applications Lab Intake, Scoping & Quoting", "Serve as the technical and operational lead during project intake, translating customer needs into clearly scoped, executable NGS service programs (DNA, RNA, methylation, long-read)Own project definition and intake, including:" then bullet list: Customer objectives..., Scope..., Workflow design..., Cost..., Success criteria..., Partner with Sales and FAS..., Prepare and distribute quotes..., maintain database... Then "Post-Intake Execution": bullet list: Own end-to-end project coordination..., Serve as central coordination hub..., Drive regular project syncs..., Serve as primary point of contact..., Establish and maintain clear communication cadence..., Manage customer expectations..., Maintain real-time visibility..., Maintain accurate records..., Follow applicable regulatory and quality requirements... Then "Leadership & Continuous Improvement": bullet list: Provide technical and project leadership..., Identify and drive process optimization..., Support ad hoc strategic projects... We can combine all responsibilities into a single list or grouped under subheadings? The instruction: Use
    • for any list of duties/requirements/benefits. It doesn't forbid subheadings inside list? Probably better to have a single
      for responsibilities, each duty as
      • . Could include multiple sentences. We need to preserve all substantive info; we can break into multiple
      • items. Let's extract each duty as separate bullet. From "Project Leadership for the NGS Service and Applications Lab Intake, Scoping & Quoting": - Serve as the technical and operational lead during project intake, translating customer needs into clearly scoped, executable NGS service programs (DNA, RNA, methylation, long-read) - Own project definition and intake, including: * Customer objectives — translate complex customer goals into optimized sequencing strategies and workflows * Scope, assumptions, and constraints * Workflow design and feasibility * Cost, timelines, dependencies, and deliverables * Success criteria aligned to customer outcomes - Partner with Sales and FAS to shape opportunities early, including: * Defining the right assay or sequencing approach * Identifying risks, tradeoffs, and alternative strategies * Setting realistic expectations with customers - Prepare and distribute quotes for NGS service projects; maintain an up-to-date, accessible database of issued quotations, NDAs, purchase orders, and statements of work From "Post-Intake Execution": - Own end-to-end project coordination following intake through final delivery, ensuring continuity between scoping, lab execution, and data delivery - Serve as the central coordination hub across all functions, including: Lab Operations, Bioinformatics, Customer-facing teams (Sales / FAS), and the Customers - Drive regular project syncs with the lab manager (daily/weekly) to track progress vs. timeline, identify risks, and ensure alignment across teams - Serve as the primary point of contact for project updates post-intake - Establish and maintain clear communication cadence, including: status updates, timeline changes, data delivery, and invoicing - Manage customer expectations proactively, especially around: turnaround time (TAT), data quality, and scope changes or technical challenges - Maintain real-time visibility of all active projects, including a transparent, accessible work-in-progress (WIP) list, in coordination with the lab team - Maintain accurate, timely records across all systems to enable up-to-date reporting on quotes issued, orders placed, orders in progress, and orders shipped - Follow applicable regulatory and quality requirements, including ISO 13485, for the service lab From "Leadership & Continuous Improvement": - Provide technical and project leadership to coordinators and cross-functional partners supporting the NGS service lab - Identify and drive process optimization and scalability improvements across the intake-to-delivery lifecycle - Support ad hoc strategic projects as required Now requirements/qualifications: "What You'll Bring To The Team": - PhD in Biology, Genetics, Genomics, Molecular Biology, Chemistry, or a related Life Science field - 5+ years of relevant experience utilizing Next Generation Sequencing (NGS) technologies, including project or program management experience, with demonstrated experience in a customer-facing role - Expert understanding of NGS workflows (DNA, RNA, methylation, long-read) and the customer workflows the associated service offerings address - Proven track record managing complex, technical projects from intake through delivery that meet customer expectations - Proven ability to influence and lead cross-functional teams, and to work effectively with customers, internal operations, and sales teams - Outstanding leadership, teamwork, and communication skills - Hands-on, high-energy, positive attitude with a can-do approach that gets it done - Highly motivated and results-oriented, with the ability to work under pressure and a strong sense of urgency - Strong organizational skills and excellent problem-solving abilities - Must be able to work outside of regular work hours / a flexible schedule as needed Benefits: "In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package." Pay: "The base cash compensation for this California-based role is below. ... San Francisco Bay Area Pay Range $164,000 - $203,000 USD" Schedule: "Must be able to work outside of regular work hours / a flexible schedule as needed" (already in requirements). Could still have schedule section but it's same as requirement. Might be redundant. But we can include schedule section referencing flexible schedule. We need to avoid duplication. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Requirements and Qualifications into one section "Requirements". Benefits separate. Pay separate. Schedule maybe not needed separate if already in requirements. But we could still have schedule section if we want, but it's thin. Better to omit schedule section and keep flexible schedule within requirements. Thus sections: About the role (intro paragraph), Responsibilities (list), Requirements (list), Benefits (list or paragraph), Pay (paragraph). Use

        headings. Now produce HTML fragment. We must not include or . Just the fragment. Let's craft.

        About the role

        Reporting to the Director, Technical Sales & Field Application Scientists, the Technical Project Manager will lead all aspects of project management, coordination, and implementation relative to the NGS Services Lab and related businesses of Twist Bioscience. This role owns execution from customer intake through delivery, driving scalability, process optimization, and cross-functional alignment across a technically complex, high-throughput service environment. The role manages the full range of communications required to facilitate each project, including customers, sales & field application support, Twist customer service, Twist legal, and the Twist product management group — encompassing non-disclosure agreements, customer quotes, purchase orders, and statements of work.

        Responsibilities

        • Serve as the technical and operational lead during project intake, translating customer needs into clearly scoped, executable NGS service programs (DNA, RNA, methylation, long-read)
        • Own project definition and intake, including:
          • Customer objectives — translate complex customer goals into optimized sequencing strategies and workflows
          • Scope, assumptions, and constraints
          • Workflow design and feasibility
          • Cost, timelines, dependencies, and deliverables
          • Success criteria aligned to customer outcomes
        • Partner with Sales and FAS to shape opportunities early, including:
          • Defining the right assay or sequencing approach
          • Identifying risks, tradeoffs, and alternative strategies
          • Setting realistic expectations with customers
        • Prepare and distribute quotes for NGS service projects; maintain an up-to-date, accessible database of issued quotations, NDAs, purchase orders, and statements of work
        • Own end-to-end project coordination following intake through final delivery, ensuring continuity between scoping, lab execution, and data delivery
        • Serve as the central coordination hub across all functions, including: Lab Operations, Bioinformatics, Customer-facing teams (Sales / FAS), and the Customers
        • Drive regular project syncs with the lab manager (daily/weekly) to track progress vs. timeline, identify risks, and ensure alignment across teams
        • Serve as the primary point of contact for project updates post-intake
        • Establish and maintain clear communication cadence, including: status updates, timeline changes, data delivery, and invoicing
        • Manage customer expectations proactively, especially around: turnaround time (TAT), data quality, and scope changes or technical challenges
        • Maintain real-time visibility of all active projects, including a transparent, accessible work-in-progress (WIP) list, in coordination with the lab team
        • Maintain accurate, timely records across all systems to enable up-to-date reporting on quotes issued, orders placed, orders in progress, and orders shipped
        • Follow applicable regulatory and quality requirements, including ISO 13485, for the service lab
        • Provide technical and project leadership to coordinators and cross-functional partners supporting the NGS service lab
        • Identify and drive process optimization and scalability improvements across the intake-to-delivery lifecycle
        • Support ad hoc strategic projects as required

        Requirements

        • PhD in Biology, Genetics, Genomics, Molecular Biology, Chemistry, or a related Life Science field
        • 5+ years of relevant experience utilizing Next Generation Sequencing (NGS) technologies, including project or program management experience, with demonstrated experience in a customer-facing role
        • Expert understanding of NGS workflows (DNA, RNA, methylation, long-read) and the customer workflows the associated service offerings address
        • Pro