Technical Project Manager

About the Opportunity

The company is a fast-growing software organization that helps other organizations automate complex business processes with one platform for workflows, rules, integrations, and AI agents. Trusted by enterprise and mid-market customers across industries, the platform enables teams to modernize operations, improve accuracy and compliance, and deliver solutions faster in a governed environment. The Professional Services team is central to that outcome. The team partners closely with customers to scope, implement, and launch solutions that solve real operational problems and create measurable business value.

Role

This is a client-facing solution ownership and implementation leadership role that blends product thinking with strong project management discipline. The individual will lead engagements from problem framing and solution definition through execution planning, delivery, and go-live readiness ensuring that what is built is both valuable and successfully delivered. The individual will partner closely with Customers, Technical Leads, Architects, and Professional Services leadership to shape solutions that are feasible, aligned to business outcomes, and executable at a high level of quality. Success in this role means more than delivering on time; it means ensuring the right solution is defined, delivered effectively, and adopted to achieve measurable business outcomes.

What You’ll Lead

• Problem Framing & Solution Definition
• Lead structured discovery to understand customer problems, goals, and constraints
• Translate business needs into clear problem statements and outcome-driven MVP definitions
• Shape solution approaches in partnership with Technical Leads and Architects, ensuring feasibility and value alignment
• Challenge and refine requirements to focus on business impact, not just feature completeness
• Define scope boundaries that reflect prioritized value, not just initial requests
• Delivery Planning & Execution
• Lead project scoping, planning, and execution from kick-off through deployment, defining clear scope boundaries, milestones, and ownership
• Identify risks, dependencies, and scope changes early and drive structured resolution
• Facilitate backlog clarity, milestone tracking, and deployment readiness
• Act as the single source of truth for project status, risks, decisions, and next steps
• Manage scope control throughout the engagement by flagging scope creep, leading change order conversations, and helping maintain alignment to contract scope and expected outcomes
• Leverage delivery tooling and reporting mechanisms to keep project health, customer updates, and internal visibility clear and current
• Dynamic Scope, Value, & Team Leadership
• Continuously align delivery to changing requirements, technical realities, and business priorities
• Make informed trade-offs between scope, timeline, and value in partnership with stakeholders
• Re-prioritize work based on impact, feasibility, and delivery progress
• Ensure alignment between contracted scope, intended outcomes, and actual delivered value
• Cover coordination cross-functional project teams, helping align Developers, Architecture, and customer stakeholders around priorities and delivery goals
• Provide day-to-day delivery leadership so team members understand what is needed, when it is needed, and how their work connects to the client’s intended outcomes

What We’re Looking For

• 6+ years leading client-facing software, SaaS, or platform implementations
• Strong experience defining and shaping scope, not just managing it
• Ability to operate across both discovery (what/why) and delivery (how/when)
• Confidence working with senior client stakeholders and leading clear communication in both steady-state and high-pressure situations
• Ability to partner credibly with technical leaders on architecture, integrations, and delivery trade-offs, with a foundational understanding of the platform
• Strong ownership mindset, with focus on customer outcomes, usability, and value realized
• Calm, organized, and solution-oriented under pressure
• Experience in Professional Services, consulting, or implementation environments preferred
• Experience with workflow automation, integration-heavy solutions, or process transformation is a plus

Why Join the Professional Services Team

This role goes beyond traditional project management by combining product-level thinking with strong execution leadership. Technical Project Managers at the organization don’t just coordinate delivery, they actively shape the solution approach, influence how work gets done, and drive meaningful client outcomes. The individual will work closely with technical and delivery leaders, with the opportunity to contribute directly to both what gets built and how it’s delivered, while continuously improving delivery quality and impact.

Hiring Company Information

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.