Technical Project Manager

Key Responsibilities

• Own end-to-end delivery of interface.ai's AI platform for assigned credit union and community bank customers — managing complex, multi-phase implementations from signed contract through successful go-live and handoff to Customer Success.
• Build and maintain detailed project schedules, work plans, and milestone trackers that account for customer readiness, third-party integrations, core banking dependencies, and telephony configuration — keeping every stakeholder aligned on what is due and when.
• Cook up and coordinate across internal teams — Sales Engineering, Product, Support, and Customer Success — as well as external vendors, core banking partners, and telephony providers to keep parallel workstreams moving without gaps or blockers.
• Proactively identify project risks, surface issues early, and bring a clear remediation plan to every stakeholder conversation — no surprises, no hidden red flags.
• Drive customer adoption of interface.ai's products by ensuring configuration, testing, and training are completed to spec before go-live.
• Contribute to the continuous improvement of interface.ai's implementation methodology — identifying process gaps, building repeatable playbooks, and raising the bar on delivery quality across the team.

Qualifications

• Bachelor's degree in Business, Technology, or a related field, or equivalent combination of education and experience.
• 4+ years of project management experience, preferably in financial technology, SaaS implementation, or enterprise software delivery for financial institutions.
• Demonstrated experience leading large-scale, multi-phase implementations with external customers — managing competing timelines, third-party dependencies, and stakeholder expectations simultaneously.
• Proficiency with project planning tools including Gantt charts, Kanban boards, and project management platforms; able to build and maintain detailed work plans without relying on templates to think.
• Exceptional verbal and written communication skills — comfortable running executive status meetings, writing crisp project documentation, and navigating difficult conversations about scope, risk, and timeline.
• Strong problem-solving instincts: identifies issues before they escalate, owns the path to resolution, and keeps the project moving rather than waiting for direction.
• Experience working with credit unions, community banks, or other regulated financial institutions is a strong plus — understanding the compliance posture and deliberate pace of change in that buyer makes a meaningful difference.
• Familiarity with AI, conversational platforms, or contact center technology is an advantage; comfort ramping quickly on a technically complex product is a must.
• Skill in using AI and productivity tools — including prompt engineering with generative AI — to manage project communications, documentation, and stakeholder reporting more efficiently.

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Discretionary PTO + paid parental leave
• 🫂 Mental health, wellness & family benefits
• 🚀 A mission-driven team shaping the future of banking