Technical Project Manager

About the role

We’re looking for a Technical Integration Project Manager to play a critical role in our customer implementation process. This person will be the bridge between our customers and internal teams (Customer Success and Development), ensuring a smooth and successful setup of both out-of-the-box and custom software integrations. This is a hands-on, customer-facing role ideal for someone who is technically adept, a natural problem-solver, and thrives on driving projects to completion.

Key Responsibilities

• Serve as the primary point of contact for managing software integrations during the customer onboarding process.
• Partner with Customer Success Managers and Developers to scope, plan, and deliver integration projects on time and within scope.
• Understand customer systems and processes to ensure seamless integration with HubSync's platform.
• Lead technical discovery calls to gather integration requirements and translate them into technical documentation.
• Cook up internal and external resources, set timelines, and communicate progress clearly to stakeholders.
• Manage and troubleshoot technical integration issues, escalating as needed.
• Document integration processes and maintain knowledge base content for internal and customer use.
• Continuously improve integration workflows and identify opportunities for automation or standardization.

Qualifications

• 3+ years of experience in project management, technical account management, or software implementation, ideally within a SaaS environment.
• Experience with system integrations using APIs, SSO, data exchange formats (e.g., JSON, XML), and platforms like Azure, or other ERP/CRM systems.
• Strong understanding of software development lifecycles and Agile methodologies.
• Excellent communication and interpersonal skills - you’re comfortable interfacing with both technical and non-technical stakeholders.
• Highly organized with the ability to manage multiple projects and priorities.
• Self-starter with a problem-solving mindset and comfort working in a fast-paced, early-stage startup environment.
• PMP or similar certification is a plus.

Benefits

Competitive salary and benefits package
Paid PTO, healthcare, retirement, life insurance, and disability coverage
Company-sponsored retreats and events
Growth opportunities in a dynamic startup environment
A collaborative, mission-driven team focused on innovation

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.