Technical Project Manager

What you’ll do

• Own the end-to-end technical project plan for enterprise implementations
• Define milestones, manage timelines, track dependencies, and drive ownership and accountability across internal and external teams
• Lead the creation of detailed technical project plans in collaboration with Engineering and the Solutions Engineer
• Translate customer requirements and solution briefs into structured, executable delivery plans
• Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders
• Align on integration approach, configuration requirements, and go-live readiness
• Serve as the primary technical point of contact for customers post-signature
• Manage expectations, communicate progress, and ensure customers feel supported and informed at every stage of the implementation
• Act as the voice of the customer internally
• Bring back field feedback, surfacing bugs and product gaps, and escalate issues to Engineering and Product with the context needed to prioritize and resolve them quickly
• Work hand-in-hand with Customer Success to ensure a seamless implementation experience
• Ensure clear handoffs, shared context, and a unified customer-facing presence
• Proactively identify risks to timeline or scope
• Manage change requests through a structured process
• Escalate issues before they become customer-impacting problems

What we’re looking for

• 3–5 years of experience in a Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software
• Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live
• Tech fluency and comfort discussing HL7 and FHIR integrations, SSO, and data workflows
• Experience working directly with healthcare providers, health systems, or EMR, such as Epic and Cerner
• Exceptional organizational skills: Ability to manage multiple enterprise implementations simultaneously without dropping the ball
• Strong communicator with both technical and non-technical stakeholders
• Natural escalation manager: Surface problems early, not after they've already impacted the customer
• Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built