Technical Project Manager

The Opportunity

The Technical Project Manager is a trusted project implementation leader and advisor to our clients providing valuable expert guidance around technology implementations, relocations, or enhancements of their IT infrastructure, including proactive recommendations to deliver ongoing success to our clients. In this role, you will deliver across ECI’s entire portfolio and thus stay continuously abreast of technology changes and the needs of our ECI clients.

Who You Are

• BA/BS degree in Computer Science, Information Technology, related field, or equivalent experience
• 5+ years of relevant experience
• Managed services provider (MSP) experience
• Strong MS Word and PowerPoint skills for presentations
• Experience with front-facing interface with clients from both a client relationship as well as a commercial perspective
• Able to own project budgets and deliver outcomes
• Well-developed financial acumen to drive profitability on their existing projects and keep the tradeoffs between time, cost, and quality front of mind for all stakeholders
• Able to own technology projects with a high level of delegation
• Strong understanding of IT infrastructure, cloud computing, end user support, and network security
• Well-developed influencing skills and a track record of leading diverse teams
• Able to juggle multiple ongoing projects in a fast-paced environment
• Able to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle
• Demonstrated knowledge of project accounting principles and practice

What You Will Do

• Be the single point of accountability for both client-facing as well as ECI’s economic outcomes related to ECI client-facing projects
• Represent the ECI brand as a critical client-facing touch point between New Logo Sales and CRM function
• Function as the top-level escalation point for project work
• Partner with key stakeholders to define project technology scope, create projections, define a schedule of work, and clearly document delivery expectations
• Chair internal and client project update meetings on a regular basis (as defined by the ECI PMO playbook) to review project status, manage potential risks, and coordinate project scheduling
• Manage project timelines and plans to ensure client objectives are met throughout the project implementation
• Oversee all expenses accumulated on their projects and manage project execution to budget
• Be responsible for accurate recognition of revenue and timely invoicing of project sales values
• Provide consistent project updates on a consistent, defined communication cadence
• Ensure that the practices and commons tools for project management defined in the ECI PMO playbook are observed and maintained
• Deliver across ECI’s entire portfolio
• Stay continuously abreast of technology changes and the needs of our ECI clients
• Act as a liaison between the client, ECI, and technology vendors to orchestrate, schedule, and track major projects and initiatives
• Serve as point of contact and manage needs gathering and administration striving to bridge any information gaps between client, vendor, and internal resources
• Cook up projects, communications, tasks, and status efforts on behalf of the client

Location

This role is for applicants in a commutable distance to be in our NY office onsite Hybrid 3 days a week, remote 2 days.

Benefits

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $140,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!