Technical Program Manager, Incident Response

Role Overview

The Incident Response Technical Program Manager is a senior cross-functional operator who will lead Harvey's response to security and reliability incidents, coordinating across engineering, security, and business teams under pressure. This role defines the standard for how Harvey runs and learns from incidents — building the coordination playbooks, communication protocols, and post-incident remediation programs that close structural gaps.

What You'll Do

• Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
• Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
• Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
• Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
• Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.

Requirements

• 5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.
• Demonstrated ability to lead cross-functional teams through high-pressure situations with composure, clarity, and strong interpersonal judgment.
• Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation.
• Exceptional organizational skills — able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
• Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
• High emotional intelligence and the communication skills to operate credibly with engineers, executives, legal counsel, and external stakeholders alike.

Qualifications

• BS in Computer Science, Engineering, or a related field.
• CISSP or equivalent security certification preferred.

Skills

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with incident response tools and technologies.

Benefits

• Competitive compensation package, including base salary and performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible work schedule and remote work options.
• Professional development opportunities and training.
• Employee recognition and rewards program.

Pay

$150,900 - $226,300 USD Depending on your location, an Applicant Privacy Notice may apply to you.

Schedule

Full-time position.

Company

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai.