Technical Program Manager III, ShopBop - Technology

About the role

Join our Marketing Technologies organization as we transform how Shopbop and Zappos deliver personalized customer experiences. We're seeking a Technical Program Manager to drive cross-team coordination on complex programs.

Responsibilities

• Manage the lifecycle of complex cross-functional programs with considerable impact, ensuring alignment between business stakeholders and technical teams across marketing technology domains.
• Drive crisp execution by developing clear technical requirements, creating high-level designs, and partnering with engineering teams to deliver simplified solutions with measurable success criteria.
• Lead technical discussions and reviews that harmonize discordant views, facilitate constructive dialogue, and build consensus around program vision and priorities.
• Proactively identify and mitigate risks before they become roadblocks, solving ambiguous problems through data-driven analysis and strategic thinking.
• Streamline processes and drive operational excellence procedures that improve concurrent project delivery while maintaining alignment with organizational objectives.

Requirements

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree

Qualifications

• Basic Qualifications: 7+ years of working directly with engineering teams experience, 5+ years of technical product or program management experience, 3+ years of software development experience, 5+ years of technical program management working directly with software engineering teams experience, Experience managing programs across cross functional teams, building processes and coordinating release schedules, Bachelor's degree
• PREFERRED Qualifications: 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience, Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules, Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership, Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices, Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Skills

A day in the life revolves around extensive cross-team collaboration, where you'll coordinate with stakeholders across marketing, engineering, and product teams. You'll spend time organizing technical discussions, measuring twice before implementation, and aligning expectations across team deliverables to ensure all components work together seamlessly. You'll identify potential bottlenecks before they arise, facilitate resolution of technical challenges, and provide visibility into program health through clear communication channels.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.