Technical Program Manager I

About the role

Key customer interface and internal Team Leader for quick turn PCB (Printed Circuit Board) and PCBA (Printed Circuit Board Assemblies) and system integration prototypes that will strive to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers.

Responsibilities

• Assist in managing and leading customer team activities as primary day-day customer contact
• Support new product manufacturing activity including planning, cost, pricing and prototype assembly activity
• Work with customer(s), materials, and operations to manage build and delivery schedule
• Support quality, test, Engineering Change Order (ECO), materials and depot repair activity
• Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous expenses
• Aid in resolving excess/obsolete inventory issues
• Aid in preparing to negotiate, manage and update contracts
• Communicate and work effectively with customer(s) and various Benchmark manufacturing sites and account management
• Lead, or assist in leading, business review meetings with Benchmark and customer
• Seek additional sales opportunities within customer(s)
• Prepare proposed Statement of Work, including project schedule, deliverables, dependencies and resources, soliciting input from others as necessary
• Communicate competitive, profitable bids or proposals effectively to the customer with assistance as required
• Analyze and manage program financial performance to meet company objectives
• Keep project management tools updated on a weekly basis to aide in planning of company resources and to predict financial performance
• Identify the need for quotations supporting new business opportunities and scope changes, as required
• Develop an understanding of Design for Excellence (DFX) philosophy; Promote with customers and internal customer team
• Interface with customer and supplier engineering groups, as required, to convey technical data and to address technical problems
• Lead or participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format

Requirements

• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrate discretion, confidentiality, independent judgment and professionalism
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment
• Understanding of and ability to use continuous improvement tools
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and Team's conferencing software
• Demonstrate good understanding of the extended project management process
• Ability to highlight issues and seek solutions to business and technical issues
• Ability to drive solutions to complex planning issues with limited supervision
• Support a 24/ global business operation as required

Qualifications

• Bachelor's degree in related engineering field or equivalent

Skills

• Strong customer service and client focus
• Effective analytical, planning and organizational skills
• Proficient in the use of Daptive, Microsoft™ Project and other project management tools

Benefits and Other Compensation

Benchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.