Technical Program Manager: EU Market

Program Leadership & Customer Delivery

• Own the successful delivery of enterprise customer implementations from onboarding through launch
• Serve as the primary customer-facing lead during implementation
• Manage project timelines, risks, dependencies, and deliverables
• Facilitate project meetings, engineering standups, and stakeholder updates
• Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams
• Contribute to contract reviews and change orders when implementation scope evolves
• Represent the onboarding team in customer presentations and sales engagements as needed

Technical Leadership

• Lead solution design and implementation for enterprise utility customers
• Work directly with customer engineering teams on data integrations, APIs, and system architecture
• Translate customer requirements into scalable technical solutions
• Guide requirement analysis, integration planning, and implementation execution
• Identify product gaps and collaborate with Product teams on enhancements
• Produce technical documentation outlining architecture, integrations, and deployment plans
• Partner with engineering teams to troubleshoot and resolve technical issues

Customer Success & Market Impact

• Develop deep expertise in the utility and energy markets
• Ensure customers achieve measurable value from the platform
• Identify opportunities for future growth within customer accounts
• Travel to customer sites up to 50% of the time, primarily across Europe
• Occasionally travel to Bidgely headquarters in Los Altos, CA

Required Qualifications

• 5–7 years managing software implementation or integration programs at a technology company
• Proven experience serving as the primary point of contact for enterprise customers
• Experience collaborating with globally distributed teams and offshore engineering resources
• Strong experience designing and delivering cloud-based B2B implementations
• Able to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong time management and ability to manage multiple concurrent projects
• Customer-first mindset and strong relationship-building skills
• Comfortable working 5:00 AM - 1:00 PM EST to collaborate with international teams
• Ability to travel internationally up to 50%, primarily to Europe with occasional multi-week stays

Preferred Qualifications

• Italian language skills (written and spoken) with the ability to discuss technical topics is preferred
• Experience working at a SaaS startup or high-growth technology company
• Experience implementing SaaS platforms for enterprise customers
• Familiarity with SQL, Python, REST APIs, or data transformation technologies
• Experience in the energy, utilities, or energy efficiency sector
• Project Management Professional (PMP) certification