Technical Program Manager, Customer Service Security Capabilities Engineering (CS-SCE)

About the team

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Key job responsibilities

• Own the program roadmap for security capabilities and tooling supported by the organization; drive prioritization, sequencing, and delivery.
• Serve as the coordination hub between engineering, security operations, and business stakeholders — removing blockers, managing dependencies, and ensuring alignment.
• Conduct deep-dive analysis of information security events to inform program priorities and process improvements.
• Work cross-functionally to continuously enumerate, prioritize, and track remediation of known security risks.
• Define and drive automated incident response programs related to worldwide security operations events — from requirements through delivery.
• Clearly communicate security risk information, program status, and recommendations to both technical and non-technical audiences.
• Collaborate with stakeholders to eliminate security defects through structured programs with measurable outcomes.
• Ensure stakeholders follow security best practices and comply with organizational policies; escalate gaps with data.
• Influence and maintain operational excellence and continuous improvement programs across the organization.
• Manage mechanisms that keep teams accountable and programs on track.
• Actively mentor junior team members, improving their skills, knowledge of our systems, and ability to protect the customer.

About the role

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.