Technical Program Manager, AWS Invoicing

Key job responsibilities

• Own a portfolio of SoR launches spanning multiple countries and business lines, managing the complete lifecycle from requirements gathering through production launch
• Drive delivery across multiple engineering teams including SoR development, billing systems, tax engines, payment processing, and regional infrastructure teams
• Coordinate complex dependencies between SoR configuration, billing system integration, tax compliance requirements, payment provider onboarding, and regulatory approvals
• Manage launch timelines balancing business urgency (compliance deadlines, revenue opportunities) with technical readiness and quality standards
• Accelerate delivery velocity by leveraging AI-native development approaches, identifying opportunities to use configs over custom code, and streamlining testing processes

Program Ownership & Execution

• Partner with regional teams to gather requirements for country-specific tax rules, regulatory compliance, payment methods, and business entity structures
• Work with legal and compliance teams to ensure SoR structures meet regulatory requirements (e.g., EECC for Telco, PCI for SAS, local tax laws)
• Coordinate with business development to understand revenue models, pricing structures, and go-to-market timing for each SoR
• Align with tax teams on PST (Provincial Sales Tax), VAT, GST, and other jurisdiction-specific tax requirements
• Engage payment providers for local payment method integration and compliance with regional payment regulations

Technical Program Management

• Define clear requirements for each SoR launch, working backwards from customer and regulatory needs to technical specifications
• Drive architectural decisions on when to use configuration vs. custom code, ensuring solutions are maintainable and scalable
• Manage the AI-native development approach by coordinating with teams using the SoR coding agent, validating generated configs, and ensuring expert review loops are effective
• Establish testing strategies that enable 3-week UAT/PVT cycles through spec-driven testing and automation
• Identify and mitigate risks including regulatory approval delays, payment provider integration issues, tax engine configuration complexity, and cross-team dependencies

Process Innovation & Efficiency

• Streamline launch processes by creating predictable paths for SoR development, testing, and deployment
• Identify bottlenecks in the current launch approach and work with teams to eliminate unnecessary steps or manual handoffs
• Drive adoption of AI-native methods by demonstrating value, addressing team concerns, and refining the approach based on learnings
• Create reusable patterns for common SoR configurations, testing scenarios, and launch checklists that accelerate future launches
• Establish metrics and visibility to track progress, identify issues early, and communicate status to stakeholders

Stakeholder Management & Communication

• Communicate program status clearly and concisely to Senior Managers and Directors, highlighting progress, risks, and decisions needed
• Build consensus across diverse stakeholders with competing priorities—engineering teams focused on technical quality, business teams focused on launch dates, compliance teams focused on regulatory requirements
• Manage escalations effectively when blockers arise, knowing when to resolve issues directly vs. when to escalate to leadership
• Drive crisp decisions on scope, timeline, and resource trade-offs to keep launches on track

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership