Technical Program Manager, AWS Infrastructure Security
About the role
Amazon Web Services (AWS) Infrastructure Security builds and operates the systems that protect customer data across the global data center fleet. The Raven team within Infrastructure Security owns the software and infrastructure that connects physical security devices to the network, provisions them, monitors their health, and manages their lifecycle — spanning cameras, intercoms, intrusion detection systems, and access control devices across hundreds of global data centers. We are looking for a Technical Program Manager to drive the enablement of Zero-Touch Provisioning (ZTP) for physical security devices at scale. This TPM will own programs that directly accelerate data center build timelines by automating device onboarding and reducing manual intervention.
Program areas
- Intercoms (cross-fabric deployment across global data centers)
- Perimeter Intrusion Detection Systems (infrastructure remediation and standardization)
- Forward-looking roadmap for enabling additional physical security device types through our provisioning platform
Responsibilities
- Define and own the physical security device integration requirements that enable new devices to be seamlessly provisioned into the AWS data center security environment through Zero-Touch Provisioning
- Drive end-to-end program execution for Intercoms, Perimeter Intrusion Detection Systems, and the roadmap for future physical security device enablement across global data centers
- Work with hardware vendors, firmware teams, and internal engineering to establish device connectivity, provisioning, and security standards that scale across the global fleet
- Own deployment schedules and regional rollout coordination, managing cross-team dependencies across networking, security, and field operations to deliver against data center build timelines
- Establish and manage operational metrics that measure provisioning adoption, deployment velocity, and device health — providing written and verbal updates to leadership
- Collaborate with software development teams, network engineering, and data center operations to architect solutions that automate device onboarding and reduce manual intervention
- Build mechanisms and processes that scale device enablement from individual sites to hundreds of global data centers without linear resource growth
- Drive prioritization strategies using data to sequence device types, regions, and integration work against business impact and engineering capacity
About the team
The Raven Team is part of Infrastructure Security at AWS. We build and operate software that automates physical security device lifecycle management across AWS data centers globally. Our platform — Skyward — handles automated device provisioning, health monitoring, and zero-touch onboarding for cameras, intercoms, intrusion detection systems, and access control devices. We work at the intersection of physical security and software engineering, partnering with security teams, data center operations, and hardware vendors. We're a small, high-ownership team solving real-world infrastructure problems at global scale.
Qualifications
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years of working directly with engineering teams experience (preferred)
Pay
USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave