Technical Program Manager

Core Responsibilities

• Define and run the sprint cadence, release management process, and cross-functional dependency tracking across product and engineering.
• Own engineering health metrics - cycle time, deployment frequency, defect escape rate, on-time delivery, and report trends and recommended actions to leadership on a regular basis.
• Drive roadmap prioritization with technical leads by locking alignment before commitments ship, not after.
• Own incident response and post-mortems: reviews on schedule, action items tracked to closure, patterns escalated before they recur.
• Find and fix process friction - handoff gaps, unclear escalation paths, tooling that costs more than it helps. Fix it, don't document it.
• Run the engineering leadership rhythm: agendas, pre-reads, decision logs, and action-item accountability across staff and cross-functional meetings.
• Partner with the Jira implementation team to design and maintain Jira workflows that reflect how engineering actually works and evolve them as the org scales.
• Ensure tooling choices and workflow designs reduce overhead, not add it.

Qualifications

• 3-5 years in technical program management, engineering operations, or a closely related role at a product-led software company.
• Demonstrated experience owning engineering cadence, sprint planning, release management, dependency tracking, not just participating in it.
• Track record of building and reporting on engineering health metrics that actually drove leadership decisions.
• Hands-on Jira administration experience, including workflow configuration, project structure design, and cross-team tooling governance.
• Strong command of incident management and post-mortem processes.
• Comfort working directly with engineering leads and executives - you give direct, data-backed recommendations, not options menus.
• Bias toward fixing things over documenting them.

Pay & Benefits

At ZEDEDA, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Base pay is determined by considering your skills, qualifications, experience, and location. For this role the base pay range is $150,000 - $200,000.