Technical Production Associate

Responsibilities

• Perform production tasks including unboxing, imaging, enrolling, tagging, labeling, etching, and boxing of devices.
• Prepare products for shipment, including packaging, wrapping, and securing items to ensure safe delivery.
• Maintain clean, organized, and efficient production and warehouse areas daily.
• Verify device accuracy and ensure all customer-specific requirements are completed prior to shipment.
• Document and track production work using company systems and tools.
• Aid in inventory organization, staging, and movement of products within the facility.
• Troubleshoot basic hardware and software issues during device setup and configuration.
• Follow established workflows, processes, and quality control standards.
• Collaborate with team members and leadership to meet production goals and deadlines.
• Adhere to company policies related to safety, data security, and operational procedures.
• Support other operational areas as needed based on workload and business demands.

Requirements

• Ability to operate hand trucks, pallet jacks, and other warehouse equipment.
• Ability to lift or move products (typically up to 20 lbs.).
• Basic understanding of computers and networking concepts.
• Strong knowledge of Microsoft Windows operating systems and Chrome OS.
• Able to follow detailed instructions and standardized processes.
• Strong attention to detail and organizational skills.
• Able to interact with team members and clients in a professional manner.
• Able to document service and production work per company guidelines.
• Knowledge of commonly used technical support concepts, practices, and procedures.
• Strong time management skills and ability to meet or exceed service level agreements (SLA).
• Reliable transportation and consistent attendance.

Pre-Hire Requirements

• Must pass a comprehensive background check.
• Reliable transportation.
• Able to work varying schedules based on operational needs.

Benefits

• Competitive Compensation
• Ability to convert from Hourly to Salary after a 90-day probationary period
• 401(k) plan with 4% company match
• Medical, dental, and vision insurance
• Company Paid Holidays
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for Career Advancement with promotion from within
• Comprehensive On-site Training