Technical Product Support Specialist - Hydrovac Trucks

We need to output HTML fragment with sections for headings that have content. The posting includes sections: Who We Are (intro), What You Will Be Responsible For (list of responsibilities), What We Look For (requirements), What We Offer (benefits). Also maybe other headings like About the role etc. But we must use headings exactly as given: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we should only include sections when posting has real specific content. The posting does not have explicit headings like "About the role", but we can map content to appropriate headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those exact heading texts if we have content. The posting includes "Who We Are" which could map to "About the role"? Actually "Who We Are" is company overview, could be "About the role"? Not exactly but maybe we treat as "About the role". However they said do NOT repeat the job title as a heading. They didn't forbid using other headings not listed, but they gave examples. Likely we should use those headings where appropriate. Let's map: - About the role: could include "Who We Are" and maybe overview of role? The posting has "Who We Are" describing company. Could be considered About the role? Might be okay. - Responsibilities: the bullet list under "What You Will Be Responsible For". That's responsibilities. - Requirements: "What We Look For" includes experience, skills, etc. - Qualifications: maybe overlapping with Requirements; but we could combine? The instruction says prefer few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits. Possibly also Skills? But Requirements already includes skills. Could omit Qualifications and Skills. - Benefits: "What We Offer" includes compensation, learning, advancement, benefits, retirement. - Pay and Schedule: not specified; we should not include them because no specific content. Thus output HTML with sections: About the role, Responsibilities, Requirements, Benefits. Inside each section, use

for prose,

• for lists. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from each section. Let's extract content. Who We Are paragraph: "Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered." That's prose. Responsibilities: list under "What You Will Be Responsible For". It includes multiple paragraphs each starting with a bold heading? Actually the text: Technical Support & Issue Resolution Provide advanced technical support to dealers and customers to resolve issues and minimize equipment downtimeLead response for complex or high-impact product issues, including on-site support as requiredDiagnose equipment issues, assess application and usage, and support effective repair solutionsCoordinate with Technical Support, Engineering, and Product teams to implement approved fixesSupport new machine start-ups and early-life issue resolution Dealer Readiness & Support Capability Ensure dealers are equipped to support Brandt Hydrovac Trucks through: Strong service capability and technical proficiency Proper parts stocking levels aligned with product requirements Clear understanding of warranty processes and systemsIdentify gaps in dealer readiness and work collaboratively to strengthen overall support capabilitiesSupport onboarding and capability development of new dealers as they are introduced to the hydrovac product lineReinforce expectations for aftermarket support standards across the dealer network Warranty & Product Programs Provide field-based technical input and recommendations to support accurate and timely warranty claim adjudicationSupport dealers in submitting complete and accurate warranty claims in alignment with Brandt policiesAssist in execution of Product Improvement Programs (PIPs), service campaigns, and field updatesEnsure dealers understand and adhere to warranty processes and requirements Field Investigation & Continuous Improvement Gather, document, and report detailed failure data, including configuration, application, operating conditions, and failure modesAssess real-world hydrovac usage to identify contributing factors related to setup, operation, or applicationSupport root cause analysis in collaboration with Technical Support and Engineering teamsIdentify recurring issues and trends to support product quality improvements Dealer & Customer Collaboration Build and maintain strong working relationships with dealer Service and Parts teams Conduct regular dealer visits to support product performance and reinforce support expectationsTravel with dealer personnel as required to inspect equipment, verify setup, and support repair executionAct as the primary field contact between dealers and internal Brandt teams Training & Development Deliver technical training on hydrovac operation, maintenance, troubleshooting, and warranty processesSupport onboarding and capability development for dealers as products are introduced or updatedAssist in development of training materials and programs tailored to hydrovac applications Sales Support Support Sales teams with technical expertise during product demonstrations and customer interactionsParticipate in pre-sales discussions to ensure proper product application and setup Communication & Follow-Up Provide structured reporting on field activity, product issues, and emerging trends Ensure alignment across internal teams throughout issue resolutionMonitor dealer and customer satisfaction and support follow-up actions as required It seems each bullet is a heading followed by description without line breaks. We need to turn each into list items. Probably each bold heading is a responsibility area. We'll create
  • for each responsibility area, with the description inside the li. We need to preserve all substantive information; we should not lose any details. So each li will contain the full sentence(s) after the heading. Let's split: 1. Technical Support & Issue Resolution: Provide advanced technical support to dealers and customers to resolve issues and minimize equipment downtimeLead response for complex or high-impact product issues, including on-site support as requiredDiagnose equipment issues, assess application and usage, and support effective repair solutionsCoordinate with Technical Support, Engineering, and Product teams to implement approved fixesSupport new machine start-ups and early-life issue resolution Note there is missing punctuation; we keep as is. 2. Dealer Readiness & Support Capability: Ensure dealers are equipped to support Brandt Hydrovac Trucks through: Strong service capability and technical proficiency Proper parts stocking levels aligned with product requirements Clear understanding of warranty processes and systemsIdentify gaps in dealer readiness and work collaboratively to strengthen overall support capabilitiesSupport onboarding and capability development of new dealers as they are introduced to the hydrovac product lineReinforce expectations for aftermarket support standards across the dealer network 3. Warranty & Product Programs: Provide field-based technical input and recommendations to support accurate and timely warranty claim adjudicationSupport dealers in submitting complete and accurate warranty claims in alignment with Brandt policiesAssist in execution of Product Improvement Programs (PIPs), service campaigns, and field updatesEnsure dealers understand and adhere to warranty processes and requirements 4. Field Investigation & Continuous Improvement: Gather, document, and report detailed failure data, including configuration, application, operating conditions, and failure modesAssess real-world hydrovac usage to identify contributing factors related to setup, operation, or applicationSupport root cause analysis in collaboration with Technical Support and Engineering teamsIdentify recurring issues and trends to support product quality improvements 5. Dealer & Customer Collaboration: Build and maintain strong working relationships with dealer Service and Parts teams Conduct regular dealer visits to support product performance and reinforce support expectationsTravel with dealer personnel as required to inspect equipment, verify setup, and support repair executionAct as the primary field contact between dealers and internal Brandt teams 6. Training & Development: Deliver technical training on hydrovac operation, maintenance, troubleshooting, and warranty processesSupport onboarding and capability development for dealers as products are introduced or updatedAssist in development of training materials and programs tailored to hydrovac applications 7. Sales Support: Support Sales teams with technical expertise during product demonstrations and customer interactionsParticipate in pre-sales discussions to ensure proper product application and setup 8. Communication & Follow-Up: Provide structured reporting on field activity, product issues, and emerging trends Ensure alignment across internal teams throughout issue resolutionMonitor dealer and customer satisfaction and support follow-up actions as required Now Requirements: "What We Look For" paragraph includes multiple sentences. We'll turn into list items maybe each requirement as separate li. The text: Minimum 5 years of experience in technical support, service, or field-based roles supporting heavy equipment or hydrovac equipmentExperience working with dealer networks and customersHands-on experience with hydrovac systems (water systems, vacuum systems, hydraulics, electrical, and structural components) is considered an assetStrong mechanical, hydraulic, and electrical troubleshooting skillsAbility to diagnose complex issues and support root cause analysisStrong communication and relationship-building skillsAbility to work independently while collaborating with cross-functional teamsWillingness to travel extensively (up to 70%)Valid Driver’s LicenseAbility and willingness to obtain and maintain any required licensing to operate hydrovac trucks in the U.S. (CDL or equivalent) We can split by the capitalized words after periods? Actually there are no periods. We'll separate each requirement as a list item. Let's identify each: - Minimum 5 years of experience in technical support, service, or field-based roles supporting heavy equipment or hydrovac equipment - Experience working with dealer networks and customers - Hands-on experience with hydrovac systems (water systems, vacuum systems, hydraulics, electrical, and structural components) is considered an asset - Strong mechanical, hydraulic, and electrical troubleshooting skills - Ability to diagnose complex issues and support root cause analysis - Strong communication and relationship-building skills - Ability to work independently while collaborating with cross-functional teams - Willingness to travel extensively (up to 70%) - Valid Driver’s License - Ability and willingness to obtain and maintain any required licensing to operate hydrovac trucks in the U.S. (CDL or equivalent) Now Benefits: "What We Offer" paragraph includes multiple sentences separated by periods. Let's extract: Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. Continuous Learning: through on-the-job training and educational opportunities. Opportunities for advancement within a growing company that values initiative and teamwork. Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that. We can make each as list item. Now we need to output HTML fragment only, no extra markdown. We'll structure:

    About the role

    Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered.

    Responsibilities

    • Technical Support & Issue Resolution Provide advanced technical support to dealers and customers to resolve issues and minimize equipment downtimeLead response for complex or high-impact product issues, including on-site support as requiredDiagnose equipment issues, assess application and usage, and support effective repair solutionsCoordinate with Technical Support, Engineering, and Product teams to implement approved fixesSupport new machine start-ups and early-life issue resolution
    • Dealer Readiness & Support Capability Ensure dealers are equipped to support Brandt Hydrovac Trucks through: Strong service capability and technical proficiency Proper parts stocking levels aligned with product requirements Clear understanding of warranty processes and systemsIdentify gaps in dealer readiness and work collaboratively to strengthen overall support capabilitiesSupport onboarding and capability development of