Technical Product Support Representative I - The Toro Company

About the role

The Toro Company is seeking a Technical Support Specialist to join our dynamic team at the Bloomington, MN headquarters. This role supports industry-leading products and provides technical assistance to distributors, dealers, mass merchants, and end customers.

Responsibilities

• Respond to and resolve technical inquiries quickly and accurately
• Leverage and drive digital and technological transformation in service support activities
• Create and publish technical service bulletins and alerts
• Support fault code diagnostic test development and implementation
• Document all issues and complaints via case management system and standard operating procedures
• Provide subject matter input for technical training development
• Conduct and support hands-on technical training events
• Support inter-departmental events by providing technical support and presence as a subject matter expert
• Analyze product complaints/case data/warranty data in order to identify trends and issues and recommend countermeasure action(s)
• Drive action with product teams in prioritizing issues and creating and executing resolution plans
• Pursue and maintain technical knowledge in areas such as GPS, wireless, hybrid, and other technologies
• Support on-going process and lean improvements to deliver higher value to internal and external customers
• Other assigned tasks as necessary

Requirements

• High School Diploma or GED equivalent
• Bachelor degree in engineering with mechanical, electrical/software, manufacturing, or automotive emphasis or technical school graduate in automotive, heavy construction/truck technology, robotics, hydraulics (preferred)
• Entry level experience (0 to 2 years)
• High degree of technical aptitude in technologies such as: electrical, electronic control systems, CAN, hydraulics, diesel/gasoline engines and drivetrain systems
• Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals
• Experience in a distributor or dealer channel environment preferred
• Demonstrated ability to identify and resolve problems in a timely manner
• Ability to build strong relationships with customers and peers
• Time management, multi-tasking and organizational skills/experience required
• Able to work in a fast paced, high demand problem solving environment with the ability to meet and/or negotiate timelines as necessary
• Proficient at reading specifications or technical documents and electrical/hydraulic schematics
• Experience in the areas of fleet equipment maintenance, reel and rotary mower theory, sprayers/chemical application, aerification, and turf grass maintenance practices is preferred
• Proficient in use of computer applications, including Microsoft Office software suite
• Multi-lingual skills highly preferred

Qualifications

• High School Diploma or GED equivalent
• Bachelor degree in engineering with mechanical, electrical/software, manufacturing, or automotive emphasis or technical school graduate in automotive, heavy construction/truck technology, robotics, hydraulics (preferred)
• Entry level experience (0 to 2 years)
• High degree of technical aptitude in technologies such as: electrical, electronic control systems, CAN, hydraulics, diesel/gasoline engines and drivetrain systems
• Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals
• Experience in a distributor or dealer channel environment preferred
• Demonstrated ability to identify and resolve problems in a timely manner
• Ability to build strong relationships with customers and peers
• Time management, multi-tasking and organizational skills/experience required
• Proficient at reading specifications or technical documents and electrical/hydraulic schematics
• Experience in the areas of fleet equipment maintenance, reel and rotary mower theory, sprayers/chemical application, aerification, and turf grass maintenance practices is preferred
• Proficient in use of computer applications, including Microsoft Office software suite
• Multi-lingual skills highly preferred

Skills

• Technical aptitude in electrical, electronic control systems, CAN, hydraulics, diesel/gasoline engines and drivetrain systems
• Customer support experience
• Ability to build strong relationships with customers and peers
• Time management, multi-tasking and organizational skills
• Reading specifications or technical documents and electrical/hydraulic schematics
• Experience in fleet equipment maintenance, reel and rotary mower theory, sprayers/chemical application, aerification, and turf grass maintenance practices
• Proficiency in computer applications, including Microsoft Office software suite
• Multi-lingual skills

Benefits

• Competitive salary range of $75K - $80K
• Medical/dental/vision plan
• 401k
• Complimentary use of onsite fitness facility
• Volunteerism
• Summer Hours
• Flexible Work Arrangements
• Cash compensation accessible through the Daily Pay app

Pay

$75K - $80K

Schedule

Full-time position with a hybrid work schedule. Team culture includes no remote on Mondays, and a max of two Fridays a month. Requires 5-days on site during training, then 3-days on campus with optional 2-days remote.