Technical Planning Coordinator

As a Technical Coordinator, you serve as a critical link between technical expertise and operational execution, partnering closely with the planning team to enable efficient and effective service delivery. You bring strong technical knowledge to enrich work orders with accurate, detailed, and execution-ready information, ensuring planners have the clarity needed to schedule field service representatives effectively.

Responsibilities

• Support Planners in technical capabilities of job/work orders for Region 5 for Mod jobs.
• Identify the appropriate Field Service Representative (FSR) to perform work based on technical qualifications.
• Identify all technical aspects of the job and communicate them to Planners for execution and scheduling.
• Enrich work orders with equipment needs and technical details.
• Collaborate with stakeholders including Planners, Territory Managers, Regional Directors, and Sales.
• Actively participate in and develop innovative solutions to complex technical problems.
• Attend customer-facing internal/external kickoff meetings.
• Document processes and gaps for required improvement opportunities.
• Verify FSR Power Qualifications at a granular level.
• Demonstrate mastery of skills necessary to find all available documentation and information.
• Analyze and bring visibility to documentation errors or omissions needed to improve product support.
• Create skill set matrices and demonstrate knowledge of BFS (Business Field Services).
• Work effectively across departmental boundaries to promote solutions for challenging technical situations and drive field quality and process improvements.
• Demonstrate mastery of product knowledge for mod work orders.
• Document detailed instructions for planners on skill sets, parts needed, and other requirements.
• Drive process improvements with various teams such as TCC (Technical Competency Center).
• Participate in SIM2 calls as needed for planning purposes.

Requirements

• 2-year degree or equivalent in experience.
• 5 years of relevant mechanical, electrical, and/or power distribution service experience.
• Testing, maintenance, and/or upgrade experience in some or all of the following areas:
  • Low or Medium Voltage Switchgear
  • Transformers
  • Relay Protection Systems
  • Control Systems
• Strong communications and documentation skills.
• Proven skill level to interpret blueprints and other service documents, including but not limited to specifications, drawings, BOMs, reporting, and quality requirements.
• Strong self-management skills requiring no daily supervision.

Pay

For this U.S.-based position, the expected pay range is USD 101,600 - USD 152,400 per year. This range includes base pay and short-term incentives. Individual pay is determined by factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Medical, dental, and vision insurance with member reward points.
• Basic life insurance.
• Benefit Bucks (flexible spending).
• Flexible work arrangements.
• Paid family leave.
• Well-being programs.
• 12 holidays per year.
• 15 days of paid time off per year.
• 401(k) with company match.
• Company share ownership.
• Performance discussions and global opportunities.
• Access to learning platforms like Coursera and the Schneider Career Hub.
• Volunteer leave and community support programs through the Schneider Electric Foundation.
• Military leave benefits.
• Inclusive workplace culture with recognition programs.